I went to the Ross in Ocala on the Blvd. A purchase is a purchase! So now my husband has this shirt that we have to fork more money out to get fixed. This is just one example. Ross Stores does not offer any type of bulk sales of merchandise for re-sale. It is an instrument that can be used to: Avail of banking services such as cash withdrawal, balance enquiry etc., from any ATM and Micro ATM. Troyes to get a refund for unworn shoes with a tag with no receipt but purchased recently, the price was $119, manager told me , the cant issue refund even for credit store, of the item priced more then $50. Your return policy is the worst. i have my receipt for 2 handbags, brand new condition still w/tags on. As a Ross employee I'll clarify some of these incidents for you. I purchased over $225 dollars work of shoes and other merchandise on 10/23/20. My mom returned a gift without a receipt. store without the unnecessary long wait time and have a store that cares about customer service! Preferred In. I decorated my whole house from Ross and yes it requires a lot of returns exchanges etcIt is a normal process for over $5000 on purchases like I made. Thank you. Alternatively, merchandise purchased online can be returned using our return-by-mail option. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. ross return policy clearance items. Some things will not hold up like products from other stores but there are some things that are worth buying from there. I bought underwear from Ross that turned out to be too big. No. He only wore them for no more than 5 minutes. Much better deals there. Ross has the worst return policy I've had to deal with never shop Ross again and will tell friends. The store cannot sell the item to anyone else - they lose the money. But if you LOST your gift card (or had it stolen) you can get a new one as long as you still have the original register receipt. Was returning items to Ross in Midlothian, TX, that I purchased last week. You can either ask for an exchange or a refund in return for your product. Note: Protect your cards like cash. If you wear something a couple times you shouldn't be able to return them just because you no longer find them appealing. If I need anything Related to housewares I will shop at bed bath and beyond I Macy's. Key takeaways. The back of the receipt doesn't disclose this return process either, neither does their website. Companies use this information when issuing store credit cards to access the risk. Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. All rights reserved. How Many Return Days Does Ross Give Me? First time I go to Ross and they say they can give me a credit with something I bought 3 months ago, with a receipt, if no receipt than they give you a credit, only at Flagler Ross has that ever happened to me, thank god I never come here, I had same issue returning an item. She balles up the gown in the same bag as the shoes. They told me that I had to wait 48 hours, so that no identification would be asked? The earring fell off the stud when she picked it up. Instead, I shop enough and keep 95% or more of the things I buy. I have the receipt!! I should've get lamp at ikea. In regards to Ross asking for your Drivers license number: its not illegal. You DO NOT need to return items to the same Ross store where you bought them. It's called being lazy and entitled. Why? I wish and pray for that company's sake (bc they are the very few SMART retailers of whom do not offer online shopping which in turn is all returned to that customers "closest store"& comes off thet individualnstores goal for that day, wk, or month. The cashiers are highly disrespectful and forget about them ever saying thank you. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. This not common practice in all orher department stores. 2. Kudos to the staff in Farmington. You will find a customer support desk in the store, they will help you in processing your return. Really the worst experience ever! If they refused because it! Initiating your returns Ross uses a refund verification system, and all the returns are subject to verification. 5 items, I paid no lower than $25 a piece. Minimum For. First of allits quite amazing how when a store(&or restaurant) has an outstanding, upbeat, kind hearted FANTASTIC personalitythen if that "upbeat mgr", of whom all customers&staff, happy after he/she got transferred the pgh mills locationnumbers up, shrink way down, could run that store in his sleep (which I was a full time front end supervisor of whom trained new ppl, worked in loss prevention or the shipment areas of the store) so we mgt worked hand in hand. As a side note the reason there were a total of 4 dresses purchased that day is my mother in law passed away on December 15 and we bought them so my father in law could decide which one he wanted his wife of 43 years to be buried in. The subtotal on my receipt was $35.93. If you would like to make a further inquiry regarding the selling of your Covered Information, as defined under Nevada law, please contact us by using the form located on the Contact Us page using the subject line "Nevada Privacy Request." Contacting Us Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. 13. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Update- I did get the refund within a day or two of posting this, thank God. I have never had that happen before. I went back the following day with the receipt. When I got home I put them on and walked from my bedroom to kitchen, about 30 feet, and they were very uncomfortable for walking so I planned on returning them. I tired on the costume and it didn't fit. If you have trouble accessing this website, please call 8003351115. I have been shopping at Ross since I was 18. I have the receipt and it has not been 30 days since the date of purchase. The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. If you lose your store credit, we cannot give you more store credit to replace what you lost. Some stores are a bit different, but most are pretty fair about it. I'm not a habitual Ross shopper. It's not impractical for Ross to require receipts for certain purchases. 10 percent note from a customer at the time of a product sale. To whom it may concern: I visited the Wynnewood village Ross location today for a return because the store was convenient from my mother's house. You returned your items within a day after you bought it (with a receipt), you were able to return them but they ultimately required you show your ID.. so one of there RULES is "returns within 24 hours require ID" and im sure it states this on the back of the receipt, they do this to protect there investment/company from scammers whose tricks are utilized in the first 24 hours, one example a criminal collects used receipts from the trash in front of the store, Then uses the receipts which form of payment was cash/or debit which limits the uses of the receipt, then he/she simply connects the dots and finds the items in the store, steals them to return at another location or simply walks straight to the customer service to return for cash, or gets karma and only receives store credit.. I had a fantastic experience i had lost my receipt and found it after 40days .still Ross gave me full refund great service ..love it ..great work Really first off while buying these $7 shorts last minute I had to wait in line for 20 minutes for a cashier to arrive then I get to my moms and the dang shorts don't fit I quickly try to return them as we were headed to the beach and want a different size I hand it to the lady with the tags and reciept and she says since its the same day they will not allow any returns without an ID EVEN tho it was less then an hour ago and I had the reciept. You can't just buy something to use one time and return it later because that's called a rental. 5 days and I had a receipt. V At this point im upset and decided to leave the store. I returned some shoes on Monday, 2 days ago, and the refund was to go back on my Visa but I am not seeing this in my account. If you need a refund, you must contact the merchant to process the request for a refund. Your return the gift cards cannot return money by visiting our business insider, ross return policy debit card! Isn't that a way to see and know if they have defaults? We do not give you cash back for debit card returns. Just take your product in its original condition back to your local. I actually am a retail associate at Ross. Walmart does still allow for the return of jewelry, watches, and items costing more than $300. Frustrated, she walked away and I asked her - Do you have the receipt? Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered. I think I have a receipt. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. Ross Return Policy - Returns After 30 Days You can even return the qualified items following 30 days of procurement on the off chance that you didn't get time in one whole month to return the item. I couldn't afford to buy anther pair. I shop at Ross frequently and hope to not jinx myself here, but I never had a problem with returns in Salisbury. I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! Is a Ross Dress for Less catalog available? Also, Keep In Mind All Ross stores are equipped with a refund verification system. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); Also, Jewelry purchases from Ross-simons will follow their 30 days Ross simons return policy. Merchandise returned from a completed layaway and receipted returns accepted after 30 days will receive refunds in the form of a merchandise credit. I bought an $90 purse but was undecided if I was gonna keep it since it was pricey and didn't absolutely love it ..I found a purse I loved bought thinking I'm going to return the Ross purse ..little did I realize about this absurd return policy of only store credit if over 30 days.!!! I find it extremely unfair that they are literally ripping off customers who pay for their items. (35.93 • .09000= 3.23) She had only deducted $24.99 and charged tax like a regular transaction. So I brought 3 shirts paid in cash a only a week later I found out it doesn't fit I have the tags and everything on it just lost the receipt I wanna return it Is it possible I could get my money back? I'll get all the deals. How can I return to ross. The only way a store can compensate for losing money like that is to raise the prices. However, for a refund, the return will need to be handled through the mail. you have my email, I'm waiting to hear from you. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. We're supposed to give you a reason to come back, not accuse you of something we can't prove you did and then treat you like you don't matter, that's not how it works. I never had an issue. You can request the information this database has on you just like you would your credit report. All the basic conditions of Ross return policy also apply to holiday returns. I feel like they took advantage of her. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. It's been 2 business days and still no refund what do I do. In-store returns are very flexible, ensure that you are accompanying the product with purchase receipt. I shopped at Ross and picked up a couple items. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. I need to return some of these items and this is one of them. Pure shenanigans. If you bought a pair of shoes still in original condition and lost your tag, bring the receipt and try to find a replica of the same shoes( Size does not matter). My son bought a pair of shoes at the Decatur store in Ga and worked very hard for the money to buy these shoes. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. The cashier explained that she could not give me cash it would have to go back on the debit card it was purchased with which I did not have as my husband was with me when the purchase was made and he paid for them. Just went to make a return at the Ross Store in Placerville, CA and the management there was really rude and said that even with a receipt they did not take back anything after 30 days. We were very loyal Ross customers but no more. How To Return An Item To Ross When Purchased Via Debit Card When your original form of payment was using a debit card, and you wish to return the desired item, it is just a simple, easy step to follow. I bought a ring that said size 7 that's, my girls size in rings and it didn't get her can I return the ring? For a list of select categories, see the front of your receipt or ask your cashier. Even if I may have been missing either the tags or the receipt the return can be made with one or the other. I was within the 30 day return date, had the original receipt, all the tags were attached. I asked. 17. Where can I find information about resources available to Associates. I very depressed over this situation, here I have been trying to get a pair shoes. When we came home the money was already in the card! I also had many gifts that were not my size or had too much of. If you WASH the article it becomes non-returnable. I was not able to locate them so decided to check out with the items i had in hand when i saw the curtains in the return rack for restocking. This woman will be fired and I will do whatever it takes to make this happen. Would the Christmas policy happen to grant Mercy upon the Christmas return without a Gift receipt for store credit at least? It's new like it's in the store. Are you kidding me??? Therefore, the cashier deducted $24.99 from 60.92. I called the Ross I had bought the purse from. A best practice is to staple a copy of the original sales receipt to the refund receipt highlighting the matching last 4 digits of each card number for your records. Ross has a limit on non-receipted transactions, so do remember to keep your receipt with you when you are exchanging any of the Ross merchandise. Now I know the reason all my neighbors do not want to visit that store! Only once did i sign. I hope that I have a more positive experience tomorrow. I tried to return shirt my mom got me she for sure paid $12 for it the tag was still there when I went to return they offered me $0.16 yes no joke 16cents!! 3)keep the tags if you need to staple them to the receipt Ross is a California based discount department stores chain, targeting middle-income households. The problem was your store machinery, your inept clerk and by the way, there were customers leaving merchandise and walking out - tired of waiting in line 15-25 people deep! Once I mislaid the store credit, moved to another state and found it 5 years later. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. I emailed Ross for an explanation, an email, and/or written disclosure on my "return activity report." It happens more often than not and it's not a good reputation to give a store. Which i spent $250+. Clearly the message sent is that they don't value they customers. We returned a shoe rack that cost $24.99. Ross return policy is made to help out their customers with the purchase of defective or wrong size items. She was sighing and making faces etc. I'm one of those people hold on the receipts forever and of course the ones I always seem to lose or misplace are Ross. So I took the gown and and what happens, it was STUCK TO THE SHOE. Ed June 28. Bag was extremely heavy. The warranty is for a full 10 years, but I can't prove the pan isn't "out of warranty" without an approximate date. The Ross website does NOT sale anything and essentially acts only acts as a Store Locator. Especially if you lost your receipt or youre outside the return window that Ross gives its shoppers. I used to love finding bargains at Ross. they should over ride. I've only wore it twice and I cut the tag off. No MORE good quality and forget about cotton ones. According to Ross holiday return policy, any item that you purchase between December 1 and December 31 will be possible to return until January 31 of the next year. I have two shirts I received AS GIFTS (so obviously I don't have the receipts) and they don't fit. Debit and credit card refunds will be available in up to 10 business days. I had a really bad experience today in Ross on Limestone, Pflugerville ! i barely just bought this mouse for my laptop and as soon as i opened it the mouse didnt work and their policy cant refund me this might be the worst customer policy i have ever seen i hope i can at least get a replacement. I called Ross customer service to get an answer to this question. How long does it take? I could understand if he had left the store, but he didn't. But got a recipt 2xs that it was refunded.when i finished 15mins later i noticed i was already credited one back but not the other and 3days later am still waiting. I bought a nice flowy cover and I don't really find it appealing anymore. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. I did not walk in it and the labels and tags clearly show that it is refundable. When I returned, I immediately went to return with my receipt. A valid picture ID (Drivers License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. You will also get store credit for what the item is worth currently that day, and not the amount you paid for it. Lets get started. I was wondering if I could take it back without the tag, I bought somethung from burke,va that time 02,10,2017, same day 1 hours later I was returned with my receipt,I was charged with my credit card,today is date 02,13 2017, suddenly I check my credit card online, they were not refund my many,this is bad experience,I just wanna share with everyone,also workers cashier they were not nice. That Ross had some cool shirt and was looking forward to making more purchases unfortunately my first and last $60 purchase at Ross will be my last. like a representative from Ross to contact me with an explanation for this idiocy. It's like "Thanks for your money, now f*ck off! For Ross to thrive and offer deals, we consumers have to be more aware and careful of what we purchase and that we're walking out of the store with what we want. In case of receipt return, you may get a full refund based on your return. I have been a loyal Ross shopper for a very long time. All returns are subject to system verification. If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. I've never had a problem returning things to Ross. Suck that I am I week over my stupid 30 days policy! I purchased one item for approx. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. When I got home, he tried them on and it was too big. I tried to return items bought for my daughters room makeover. I was told by wiman in returns that once you remove the tags they cannot take back. 7. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. She expressed a desire to simply get a credit to buy another dress that would fit. I picked exactly the same pair of shoe from the store and asked her to show me the difference between these 2 shoes. This could be your state photo id, drivers license, passport, or military id. 16. 14. I went in to the Ross in Hemet California today to do a return. We encourage you to share your experiences in the comments section below. There was no attempt to accommodate me in any way the error was mine because I neglected to read the fifth paragraph on the back of the receipt that states all fine jewelry purchases must have the tag intact for any returns or exchanges. And if any return is found suspicious by the system, it would be declined for refund or exchange. The staff really needs more training and proper knowledge on customer service. Ask me why I do not know, that is a corporate question. So I called Ross and was told that as long as the barcode at the bottom of the receipt was still usable then it wouldnt be an issue. Daily health checkups of all the associates working in the store. I live in show low AZ, I told my cashier I would be wearing a pair of shoe I bought to work to try them out because I have bad feet, asked if I would be able to return if not happy she told not a problem with receipt 90 day no matter if there used, worn or damaged that would return them very miss leading. They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. See Also: The 2 Best Days to Shop at Ross to Save Money. Recently i purchuased a pair of wireless bluetooth head phones .I have a recipte and they stopped working .while i was listening to music they cut out.at this point i went to turn them off and they wouldnt turn off ..finally after a 24 hour pirod i pushed button and then they finally turned off..I have to return them Today September 12, 2016. I felt discriminated against and for good reason that I will not go into here. Any feedback from Ross would be greatly appreciated. Tambria Spencer Please explain why the Ross refund. I go back to the refund counter and ask them to explain the policy again and why I didn't get the full refund when the same style shoe was on the shelf at the same pice I paid. I had the receipt as well but the store manager said that I cannot return them as they are worn. You can generally call the number on the back of your card at any time of day to report fraud or mistaken charge. Ross in Joplin, Missouri has a TERRIBLE and ridiculous return policy that is unnecessary and makes no sense. After a couple wks of seeing these present store mgr staff "tactfully hate their lives"I got married a couple yrs later&,fortunately was told by my fabulous husband Dan "you dont have to work full time". I was honestly insulted. Ross is already so far marked down that it simply can't afford to allow you to "rent" anything. She said that because I'm returning it in less than 24 hours and the system requires it. Would not refund. I've returned with a receipt tags on within 24 hrs of the 30 days. i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. So i was trying to explain to her that this is how I bought the item and it is not my fault that you guys don't tag the items the right way. The 2nd associate told the first one to leave and she took over. I came here to see how long my refund will take to appear on my credit card. I had all tags on the pants I was told without a receipt I get .49 back. I paid $21.99 ($24.10 with tax) in cash. A way would be to look at the surveillance cameras she said! I have contacted The Retail Equation and they said they don't work for Ross. Ended up returning 1 of the items yesterday on 4/19 at around 5pm. I noticed the machine did not display the tax return so I asked the cashier and she asked the cashier next to her and said, "it does it automatically." Ross Return Policy: Insider Tips for Successful Returns Every Time, The 2 Best Days to Shop at Ross to Save Money, How To Score the Best Deal at TJ Maxx, Ross, and Marshalls. A debit card refund will usually take 3 to 10 days to process. I also explained that I loose these papers easily. so i had a handbag that I recently bought and they said that they couldnt take it back without a receipt even for store credit and it doesnt say anything on the receipt or website that says that. I was argue with cashier and I asked her if that's new rule, she said that is not new rule. Regardless of how inexpensive the items may be. I was like wow he never even left the store, but because he opened it its non refundable. Ross's standard return policy is to provide the return of the items within 30 days from the date of delivery. In any case, the returns made following 30 days require the buy receipt, as these things for no situation are qualified for non-receipted returns. They had the same shoes for $50, I paid $34 because the tag said ladies shoes. Retain the original register receipt for Gift Cards. The Ross rep actually called my local store and spoke with the manager as its handled on a store-by-store basis. Really the worst experience ever! There are also instances where a plus sized individual will try on something that is too small for them and destroy the item. You can ask for an exchange only if the software turns out to be defective. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. If merchandise was paid for with a check, cash will not be issued for five (5) days. Could not return summer items given as gift. they are quarantining the returns for 72 hours before returning back to the sales floor. So the following day, I tried to retrieved it unfortunate I cannot find my receipt. ROSS - Dress for Less While it can be a bit tricky to return an item to Ross without a receipt, it can be done. I contacted the store I purchased the items and who gave me the refund and they advised they could not help me that I would have to contact the corporate office. I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). You will get your refund in the same form as the payment method. When I ask why. So being that they are a discount store they don't have the luxury to ship the "defected" or "altered" items back to the manufacturer for a replacement/credit etc., Ross bought the product from a store like Macy's or Nordstroms for example as basically a "hand me down" at a good deal but with risks associated because they no longer have the insurance provided from the manufacturers that Macy's/Nordstroms had. I was told that counts as 30days she wanted to give me CHANGE for the DOLLARS $20 more then the amount she wanted to give EVEN THO I HAD COVID AND IMPOSSIBLE TO BE THERE ANY SOONER AND I STILL HAD TILL THE NEXT CALENDAR DAY BUT WITHIN 24 hrs until 30 days was up. And it's in a more lively area too. She even offered to buy it for me. These skimming devices read the data from your card's magnetic stripe, just like a regular card reader. You can also opt for store credit if youd prefer. They asked for my DL and then told me the refund would be store credit without the receipt. When I purchased the items I specifically asked about the return policy. I purchased a "leather" belt for my son. What is the Ross Return Policy? I came here to see how long my refund will take to appear on my credit card. I printed my bank statement proving that I had purchased the purse on Saturday. Remember any broken or damaged items can't be returned. I came back and checked my credit card statement and still no credit. I never got to try it on, never got to wear it at all, it still had the original tags on it, and I still had my original receipt. She opened the gift on Christmas and excitedly asked to try them on. Copyright 2000 - 2023. I was a loyal consumer at Ross atleast once, probably twice a week, until now. I decided to go back a couple hours later the repurchase the same curtains if i found them back on the sale floor. I have been trying to have her but she trying to sell her home. Ross is the only one which does not return and have rude, disrespectful employees. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. All other terms of our standard Return Policy apply. I left the purchase on the counter and it will be a cold day in July before I set foot in any Ross store again. i did not have time to stand in line twice. Also why Marshall's makes more money than Ross.
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