Submitting a response indicates a willingness to work with customers to make things right. Spa Repair & Swim Spa Maintenance, If you're looking to buy a swim spa one of the first questions you ask is "are swim spas high maintenance?" Click on an image below to learn more about the product. Request that LPI credit my card on file. I informed ****** the website was down and was told to talk to customer service and get on the list for them to input the information when the website is repaired. On January 8th we received another email saying it was still under investigation until February 2nd and will possibly put the charge back on our credit card. The SCC is responsible for reviewing and voting on all pool, spa and hot tub standards to be approved by the American National Standards Institute. Needless to say after spending $7447 on this Hot Tub I went off on him and he hung up on me. AQUA LIVING FACTORY OUTLETS 505 Twin Oaks Dr., Johnson City, Tennessee, United States, 37601-7610 Sharing is caring! We look forward to helping you achieve the lifestyle of comfort that you crave. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. Didnt see much in the way of there hot tubs but a couple guys I know dropped there swim Spas when they found out who bought them, Curious about LPI / Aqua Living / Dr Wellness, Re: Curious about LPI / Aqua Living / Dr Wellness, Quote from: Hottubguy on December 11, 2018, 10:57:10 pm. Richard Moody has answered my prayers, it does help me with relief from neuropathic pain. Why on earth would you keep taking orders once your 10,000 hot tubs behind and show a 2-3 week delivery time. The service tech said this tub appears to be mishandled during shipping and was really banged around. A representative from the company will contact the customer, today, to discuss alternative options. Every interaction with this company is terrible. The credit card acknowledged that you would retain the credit on 12/30/22. But now its 5-6 months since purchase. View customer reviews of LPI, Inc.. Leave a review and share your experience with the BBB and LPI, Inc.. . But Aqua Living and thus far the company that supplies Marty called LPI, have not supported the warranty or been responsive or professional from the start. All products are proudly made in the USA. You get what you pay for with these. I don't think Dr Wellness has a tub anywhere near 20k. I have had nothing but problems with this tub since then. At the end of August, LPI, Inc. , a hot tub manufacturer operating from three east coast facilities and producing a variety of acrylic spa brands, announced it will be transitioning away from wholesale dealers and going to a 100% retail direct model in the United States in 2021. They also delivered it with the wrong cover, we wanted the soft cover with the lift, and they delivered it with the hard cover. Anyone that I know that is interested in a Hot Tub I will send Garys way!!!! However, within the last few months the customer service department in TN have been outstanding to work with. Dominate search results. When shopping for a hot tub, the number of choices can seem overwhelming. Aqua Living Factory Outlets is a company that sells a wide variety of hot tub and swim spa products. The reason for the change remains uncertain, however, the brands they market have remained the same. Caldera is not part of LPI at all. An air lock occurs when air gets stuck in the plumbing lines of your hot tub. On its website www.hottubhub.com it references that it is the largest hot tub retailer with over 36 locations nationwide, however, these locations (listed below) seem to have very limited inventory and business hours. The panels are on back order and when the materials are received, these will be made and shipped for installation. Read about when and how to maintain the jets of your hot tub. Gary was great with information and able to answer all our questions without any pressure. We accept payment through Paypal ONLY, the fastest and safest way. From the grocery store to the park to family road trips, your dog is always by your side. . . Cover sagged almost immediately! In the end my 4,200$ hot tub will cost well over 8,000$. 24 March 2022 Omega X Swatch: Bioceramic MoonSwatch collection Bioceramic MoonSwatch - Mission to the Sun SWATCH SALUTES ONE OF THE MOST ICONIC WATCHES OF THE SWISS WATCH INDUSTRY, by introducing the 11 pieces BIOCERAMIC MoonSwatch collection Swatch has collaborated with Omega to imagine an innovative Swatch take on the Speedmaster Mo HP Pavilion GeForce RTX 3050 AMD Ryzen 5 15.6-inch FHD (1920 x 1080)144 Hz IPS 512GB M.2 SSD Windows 10 with Free Pre-installed MS Office Home & Student 2019 Gaming Laptop -15-ec2087AX (46R32PA) 47,990.00. I called customer service and was told the filters and magnets were in the mail. Shop our best selection of furniture to reflect your style and inspire your home. We look to resolve this as quickly as possible. It took months and multiple techs came to even get it working, we were assured that we would get a new hot tub if it leaked or did not work as it was very cold in Minnesota when we hooked it up and because it did not work we were concerned that it could freeze. 151 customer reviews of Aqua Living Factory Outlets. A beautiful bathtub from Aqua Living can be the focal point of your bathroom. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. Simply start adding items to your cart or contact us if you have any questions. Find contact's direct phone number, email address, work history, and more. I have never been lied to so often by so many people in my life. Jacuzzi Group Names Licensing Agency Beanstalk for Global Representation, Pentair Honored for Impact by Real Leaders, PHTA Leadership Certificate Program, Powered by Cornell University. But thats given you ever get it built and delivered. When a technician was assigned to adjust the cover, he loosened the bolts and the cover fell about an inch or more down onto the tub. ***** and **** My Hot Tub was ordered 5/21/2020 and was not delivered until 10/8/2020. At Catalina Spas we believe in an overall approach to health, exercise and relaxation. Contact Information. Regular maintenance and upkeep will increase your enjoyment of your hot tub, and help you get the longest life out of the spa and its components. We have to have the tub filled by a pool company as we are on a well and can not do it from our well. I read the fine print on the contract and it says if your payment is late there will be a 15$ or 5% late charge if I dont make a payment even though it hasnt been delivered. The account has continued to accrue fees and interest. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas . After months of waiting, yes months we finally got it delivered. Pool Professionals Pipeline is a robust jobseeker education program to attract new talent to the aquatics industry. Every time I call back I end up on hold and nobody ever picks up the call. Home; Services; New Patient Center. I bought my hot tub in June of 2022; they told me it would be in by July 9th the 9th came and we had no communication stating the delivery date was going to be late. For 15k or whatever he paid for it he could have gotten almost any brand he wanted. They are made In Tennessee under a number of names. Get this 6-Person Hot Tub with 51 powerful jets! Everyone we spoke with or emailed with was unfriendly and unwilling to take one step more to offer solutions or provide assistance. We are proud to provide an oustanding level of service, quality products, and competitive prices. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. Customer Reviews are not used in the calculation of BBB Rating. Jul 28, 2020 LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. 52,990.00 5,000.00. fun diy stuff; hamster maze kit; did teeturtle make unstable unicorns; the true black tarot deck; warp brothers storage bags; from beijing with love watch online a ruin of roses series in order More LPI, Inc. View our support video guides, documentation, and spa owner's information for everything you need to know about owning any of our products. They ended up canceling my order after i made 3 payments. We did our looking around at several showrooms, but so glad we found Aqua Living on the web and decided to take a look. They are cheaply made and are not very energy efficienct. Please contact ***** at 423-349-2969 to discuss possible solutions. The cover was so misaligned that i can see through the center into the tub. The smaller footprint of four-person hot, Aqua Living2023-02-13T12:34:30-05:00February 13th, 2023|Comments Off on 5 Unique Valentines Day Hot Tub and Spa Experiences, Looking to change up Valentine's Day? LPI has so far sent me a subwoofer and a main diverter valve (not needed). Aqua Living2023-02-01T14:06:23-05:00February 1st, 2023|Comments Off on Will a Hot Tub Mess Up My Nails? There are numerous other issues like the touchscreen not working properly (Catalina claiming that it doesn't work when wet!!??? You get what you pay for with these. I come to find out this control panel is a known defective component but they continue to ship out the same control panel. They are cheaply made and are not very energy efficienct. Jets are one of the best parts of the hot tub. You were advised that the payments would be acceptable. We even offer swim spas for athletes and physical therapy. Ready to upgrade your hot tub experience with a hot tub pergola? Spa Repair & Swim Spa Maintenance, Some Common Types of Hot Tubs and Popular Spas, The Best 4 Person Hot Tubs Top Home Spas in 2023, 5 Unique Valentines Day Hot Tub and Spa Experiences, Are Swim Spas High Maintenance? Any assistance you may provide is appreciated. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. When it arrived we . I purchased a Spa on 07/24/2022 for $9,964.00. We finally got the parts in, and they told us they'd install the soft cover and lift, I have it an email from the support manager and days later she emailed back saying they wouldn't do it because it wasn't a warranty issue, yet it was their mistake in the first place. for staying informed and competitive in the hot tub market. Learn more about what aqua therapy is and the many benefits these programs deliver. All products are proudly made in the USA. Prior to the pandemic and the agreement for the current drafting amount, the account was behind. Dig through our best stories from the magazine, all sorted by category for easy surfing. 4.71 out of 5. Learn more about Birdeye, Patient Feedback: Why Doctors Need to Ask For It. Find a location that works best for you. If you want a professional to help you every step of the way ask for Danielle. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. New Platinum Spas Deluxe Range Passes CEC test, Pinch A Penny Opens New Store in Flower Mound, Texas, Toolbox for Excellence Announces Nationwide "Participate to Educate" Contest, PHTA Announces Standards Revision, Issues Call for Committee Participation, Pinch A Penny Opens First Store in Austin, Texas. On Wednesday 8/22/22 LPI, INC called us and asked when would be a good time to deliver the hot tub. There was another air diverter for the lounger that was broken upon delivery but all of a sudden started working after a week or so. Per invoices and signed completion of service, the only remaining issues are the panels and pressure diagnosis. So now I have a hot tub that is less than a year old that does not work, a cover that was never right and no hope of it ever getting resolved. SpaRetailer is the definitive trade publication for the hot tub industry, committed exclusively to reporting vital market research and practical tips to aid spa retailers in the day-to-day operation of their businesses. These activities generally allow residents to maintain healthy lifestyles by encouraging movement and socializing with their peers. Have u received your hot tub yet??? Jusben Engineers is a major B-BBEE engineering, construction, and maintenance contractor, delivering complex projects in the power, oil & gas, building, infrastructure and resources sectors in South Africa, Africa, and the Middle East. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. Aqua Living Factory Direct is . Then I was told in early December that it was going into production the next week. With our AnyTemp System you can enjoy daily hydrotherapy, exercise . However, even with the best care and use, your cover will eventually need to be replaced. With time, even the finest wooden hot tub cabinet is going to show signs of age, including fading, rotting, and staining. The next is probably "how much does a swim spa cost?" So it's mickey moused back together. they would not honor my service request done at 5 month mark even though i was told cover had 6 month warranty!! Upgrade Your Experience Hot Tub Pergola $ 4,995.00 5.00 out of 5 Swim Spa Steps 0 Cantilevered Umbrella $ 299.00 0 Cover Valet $ 249.99 0 1 2 6 Next Aqua Living Factory Outlets LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. We are currently waiting on quotes from technicians in your area. They only care of you pay and once that happens they can stall you for years and never give you anything. Scotty Baker . 2,550 Sq. Nearby homes similar to 2519 Saddlebred Ln have recently sold between $320K to $460K at an average of $145 per square foot. At this point I was ok with how the tub was functioning and overlooked the shortcomings of the product. We purchased a swim spa in March 2022 from a local dealer in Pensacola, under the agreement that a damaged corner panel would be replaced under warranty by the company (LPI). Payment 324861127699. Read about common issues that spa & hot tub owners run into and how to fix them. This tub is clearly a lemon that is costing me a fortune in electricity and has numerous failed components and issues from the factory. Just wondering cause I just ordered one. Now they said in August. This has incurred a significant cost as well as we should not have to be adding water every week. Aqua Living2023-03-02T09:52:55-05:00March 2nd, 2023|0 Comments, Hot tubs, the pinnacle of domestic leisure, are available to everyone. I am beyond pleased with all of them and will continue to use no one but them in the future. Aqua Living is looking for a competent Inventory . ****************** Now they think there is an obstruction in one of the lines and they want to dig out the insulation to get at the line on my brand new tub. As of now Im not sure if it will ever be a reality and not just a money scam. white red blue wire black frog species; favor the bold memory alpha. From the sales people, to management, to the repair department, this company has ABSOLUTELY NO INTEGRITY. The lights on the whole back side aren't working, so LPI ships me the replacement lights without the front panel, and hasn't contacted me to update me on the service timeline. We apologize for the frustration you have experienced. Steve and Jason both are great and their delivery service crew also. Idaho Child Custody: The Right Evidence & Winning Your Case. So you better learn to work on it. I really love Huion 's nibs, they're made of a very durable hard plastic. Terrible quality control and customer service. Beware. 04/22/2022. BBB's information on this company is being updated, and no report is available at this time. With furniture styles that satisfy any interior aesthetic, Universal's To the Trade program . Unfortunately, LPI, Inc is having trouble finding a capable technician for the customer's repair. I had very similar situation. I told them in December ill either be in a hottub or filing a case at the court house against them. If your bathtub has jets, regular cleaning can prolong their proper functioning as well. Bluetooth speakers did not work upon arrival and needed to be replaced, then we noticed a leak we made a warranty claim which they initially tried to deny based on the purchase vs the actual received by date. Learn how to properly clean & maintain the longevity of your spa cover. Spa Repair & Swim Spa Maintenance. Bluetooth Waterproof Audio with built-in speakers & subwoofer - INCLUDED. CEO Dave Hatley. Start typing to see results or hit ESC to close, How to win sales in a competitive, oversupplied post-pandemic market. Factory Installed Ozonator - INCLUDED. Catalina got bought up by LPI in the last year. The manger told me that they were having issues shipping tubs on their sides and that mine was in fact shipped on its side. I purchased a tanning bed in 2017 for 2300.00. Im out 500$ , my credit is down 100 points and i have no hottub. lpi aqua living. New Patient Forms; About; Contact Us; lpi aqua living. Support - Product Videos & Documentation - Aqua Living Factory Outlets For Technical Support Please Call 423-349-2900 Submit a Service Request Register your Spa Spa Support Videos Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. Spas - Aqua Living Factory Outlets Home > Spas Unbridled change in a fast-paced world makes the health-enhancing, stress-relieving, exercise-achieveing features of a swim spa a modern necessity. Once it finally got up and running it has continue to leak and they send a tech who claims it does not leak but looks at it for two minutes and then leaves. Richard moody was my sales rep and basically told me in August that I was behind 10,000 people waiting to have there hot tubs built. I remember seeing them 2 years ago at a trade show in New Orleans and was shocked at how cheap they weee wholesale. I had a cheap Dreammaker spa prior to this I purchased thru Wayfair with zero issues in 6 years of ownership. LPI is a dynamic . I called the company 12 times to have this resolved. Our demand continues to far outweigh our capacity., This demand led LPI to make what Hatley says were very tough decisions about the future of the company. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. A good hot tub cover will serve you well for quite a while. Im feeling scammed as I paid for mine already, too! (this was one of the main reasons I bought this specific spa as the salesman ****** said it was a "great" sound system.) Upon receiving it home and after the installation I realized that what I purchased is not what I received. How do you choose the best hot tub for back pain? Get crystal clear hot tub water in to time with tips from spa experts at Aqua Living Stores. Many of our activities encourage members to socialize and develop friendships with other residents. Debi Helton inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, Tennessee, United States 44 connections Find the perfect home furnishings at Hayneedle, where you can buy online while you explore our room designs and curated looks for tips, ideas & inspiration to help you along the way. We plan to work diligently with all our current dealers in transitioning them to another manufacturer.. There is so much I want to say, but the ONE thing that stands out above all is a complete and total LACK OF INTEGRITY. I want my $5,600.00 back. I would just like my money back so I can go purchase a hot tub cover with the metal strips built in. Here well discuss what calcium scale is and how you can prevent & get rid of it in your hot tub. I am ready to drive this back to them. Read about common Hot Tub high limit switch problems and their solutions at Aqua Living Stores. What else is the plan. Between our great prices, wholesale options, stellar customer service, and easy to navigate website, its never been easier to get your hands on these products. My electric last year jumped up $400 each month due to the issue of the cover not sitting right so the tub can not heat correctly. Im in Colorado and order a spa last year. I have now stepped up the phone calls to every other day in the hopes of making progress. This was built, shipped to the store and then delivered to my house on 10/30/22. We called LPI, INC on Monday 8/21/22 and canceled our purchase and delivery. The headrests were missing the magnets that attach them to the tub. All Rights Reserved. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts would be ordered and shipped to us and the unit would still have all the original factory warranty. The right tub can make all the difference to your mental and physical health. The display area is 344.16 x 193.59mm, so it fulfills the creative space's needs and ensures the fineness of color images and lines. I have been making payments. So, it makes sense if you ever wonder, "Will a hot tub mess up my nails?". It is now 11/9/2020 and still no repairs for the panel or cover. They are all under 5k. The address on the receipt for the hot tub has not received a completion report and out local post office does not deliver mail there yet. It's very frustrating as we paid cash for this item, I've been patiently waiting for them to fix this issue as it has been almost 7 months of date of purchase. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. It has been over 200 days since I paid for a hot tub from LPI that I never received. The variety of hot tub styles, which are offered at a range of price points, enables almost anyone to have a spa-like experience, Aqua Living2023-02-28T13:08:49-05:00February 27th, 2023|0 Comments, If there are only a few people you plan on inviting into your hot tub (lucky them! Screen Printing and Embroidery for clothing and accessories, as well as Technical Screenprinting, Overlays, and Labels for industrial and commercial applications For more information on how to properly research and purchase a hot tub then make sure to look at our hot tub buyers guide pages. Theme by Out the Box. We have found information that says there is cooling off period and think this would apply. A corner hot tub might be just what youre looking for. We are committed to using . $ 5,199.00 $ 4,699.00. Our records indicate the cover lift was received on Saturday 1/28/23. We do not work for this company nor represent them, but we like many others, are searching for a good quality hot tub brand. They just kept questioning me about my settings, said I was out of warranty and they couldn't help me. How much is a. Average of 54 Customer Reviews. I was initially told that I was not operating it correctly until I informed them that the actual audio system was not installed. The company constantly is blaming him. Now they won't return my calls or emails. The clinical presentation is variable and most commonly includes symptoms of anemia, such as fatigue, weakness, skin paleness and shortness of breath. 2.5 Baths. Well guide you through the process. One of the easiest ways to protect your investment is a hot tub cover. Amy takes a trip to LPI's new facility in Johnson City and finds about about the company's acquisition of Catalina Spas. And if he paid that much then he got taken bad by them. Follow and subscribe to watch spectacular Rocket League events. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. I was hoping they would make things right so that I didn't have to give them this review. When a technician installed it, he found that the touch pad didn't work. #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. The better maintained your tub is, the longer your investment in health & relaxation will last. Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. There is no way this company will remain in business with these types of complaints. However, no one indicated that all of the accrued fees or interest were no longer your responsibility, nor was a new finance agreement with terms signed. There has to be a law against being 2-3 months late to deliver merchandise and expecting payment. They are on Craigslist in my market. I call the factory and they gave me regional representative I ask to trade up to a current model yup another $1000. Read our guide to get an idea of where to start when setting up your new hot tub. Get more reviews from your customers with Birdeye. I have had absolutely NO luck in contacting the salesperson, Scotty Baker at LPI Inc. to set up a return of the cover. **** can draw a paycheck, yet bears zero responsibility for customer care or the onus to perform his simple job. One of those you get what you pay for. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. As you read the attached e-mails, I asked if the cover had metal 'strips / bars' on the sides of the cover so I could use it with my current hot tub cover lift. MSRP - $8199. Must read before buying from LPI Inc. or Aqua Living Factory Outlets. With their unique corner-accommodating shape, these types of hot tubs can easily fit into most indoor and outdoor, Ergonomic seats, dozens of powerful jets and mesmerizing lights these are just some of the things that luxury hot tubs can offer. IPS Full HD Screen- It gives a screen resolution of 1920 x 1080 with a viewing angle of 178 Degree. Keeping your acrylic bathtub from Aqua Living clean not only maintains aesthetic beauty but also promotes a more sanitary environment for bathing and relaxation.
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