They were dispatched quickly and delivered within a few days to Northern Ireland. Will definitely be ordering from them again. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. 1996 Retro Nuptse Jacket. Great sale and super quick on delivery. Find out how we combat fake reviews. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Anyone can write a Trustpilot review. They have sent them back to me and are refusing a refund. Hey MattThanks for taking the time to leave us a review. Delivery to Australia was super cheap and very very fast! If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Footasylum doesn't deliver on Bank Holidays. Only response was we would receive a call within 8 hours - that was two days ago! They were dispatched quickly and delivered within a few days to Northern Ireland. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average Would not recommend. Wow! Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Get Code. They also offer a WhatsApp device but it doesnt work. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! High performance sneakers, trending streetwear and exclusive product weve got you. Courier. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Got them cheaper than any other website. Keep up the good work Terry!Thanks so much.Tanya. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Date of experience: 18 December 2022 People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Thank you so much. Stay ahead of the game with the latest trainers and clothing from Footasylum. Delivery to Australia was super cheap and very very fast! I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. A simple full refund is all I wanted from the first time I was messed around!! A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. Start your return online at the Footasylum website. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Please provide a valid proof of purchase. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. Will definitely be ordering from them again. Newsletter subscription. They sent me trainers in a damaged box. We hope to see you again very soon. Simply follow our returns portal link below. Just noticed that the box they have sent them in isn't for the correct trainers. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. 28 Feb. Up to 60% off at Footasylum during the half term sale. You have disabled javascript in your browser, please enable. Please note that we may share your email with the company to verify your order. Next time it will be JD SPORTS for my next purchase. In November 2022 I placed an order with FootAsylum and it never came. - Anonymous, posted 4 months ago Check out what 59,467 people have written so far, and share your own experience. Next time it will be JD SPORTS for my next purchase. 2023 Trustpilot A/S. - KM, posted 1 year ago If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. We also ensure all reviews are published without moderation. We hope to see you again very soon. This time, however, when I ordered, their courier choice was Yodel. And would recommend to all my friends amd family. Up to 50% . !spoke to Edge lane store about colours in crocs. Treated myself to some new trainers and jogging bottoms in the sale! It goes against our guidelines to offer incentives for reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). Here are 8 tips for writing great reviews. Ordered standard delivery, was dispatched the next day & arrived the day after. Useless. Delivery to Australia was super cheap and very very fast! Email and text communication was prompt and efficient. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. They were dispatched quickly and delivered within a few days to Northern Ireland. I ordered an item with Christmas delivery on 20th December and received an email confirmation. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Ordered it on Monday and it was delivered on Tuesday. Footasylum Discount Code: 10% off Everything. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . Thanks. I would definitely recommend and will be a returning customer. 20% off selected items with this Footasylum discount code. Further Details. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Ordered Nike trainers. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! OG Stack Longline Puffer Jacket. Companies can ask for reviews via automatic invitations. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. That is great news that they arrived a day early!We hope to see you again very soon. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Purchased 2 pairs of Salomon trainers in different sizes. Totally amazing service cannot fault. Easy! In November 2022 I placed an order with FootAsylum and it never came. That is great news about the fast delivery.We hope to see you again very soon. Thank you so much. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. It goes against our guidelines to offer incentives for reviews. I will always order with footasylum I am very happy with the service and products. Can I return my online order to one of your stores. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. UK Returns Free return by our courier service. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Unable to get in touch with anyone from customer service to resolve issue. I have worked in retail for over 15 years. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. Easy! Rolling eyes, rude attitude. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Over 90 off RRP. Companies can ask for reviews via automatic invitations. T3 is part of Future US Inc, an international media group and leading digital publisher. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Just noticed that the box they have sent them in isn't for the correct trainers. Footasylum. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Once Footasylum has received and inspected your order, a refund will be issued. This is the last thing I buy from footasylum from here on. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Companies can ask for reviews via automatic invitations. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. 3 ratings with the average rating of 4 out of 5 stars. very helpful as Liverpool didnt answer the phone. Perfect from start to finish. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. 1. Footasylum exchanges are only available in the UK. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. Greater than 37%. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. I can't even point the blame at one member of staff because they were all terrible. Claim your profile to access Trustpilots free business tools and connect with customers. Manners cost nothing. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Asked for a pair of trainerscould not even tell what the guy said. Greater than 75%. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. It's your job. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. And would recommend to all my friends amd family. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Easy! 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Difficult, posted 2 weeks ago Wow! We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Up to 60% off at Footasylum on selected women's t-shirts. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. All rights reserved. For full terms and conditions see here. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. Average Delivery Time. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. No greeting, no please, no thank you. This arrived within only two working days and all items were delivered intact and all there. Would you like to add a photos or videos? New Balance Junior 550 Trainer 4083286600 Childrens Footwear. OL10 2TA. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Extremely moody.I've never seen such self absorbed people. 299.99. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. We hope to see you again very soon. Ordered almost 400 worth of clothes for my son on the 12th of December! Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Hey Getta,Thanks for leaving us a great review. Quality, style and value superb. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. Tommy Jeans. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Great to hear that the parcel arrived so quickly. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. All students enjoy 10% off at Footasylum. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. You will receive a verification email shortly. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Subscribe in print, digital, or a great-value bundle. That is great news about the fast delivery.We hope to see you again very soon. Only response was we would receive a call within 8 hours - that was two days ago! Editor, Marcus Herbert. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! We use dedicated people and clever technology to safeguard our platform. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Was looking everywhere but at her customers. To break them up politely to ask for helpit was like I had sowrn at them. If you miss this window, youll have to go through the returns process.
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