We are only able to issue compensation for events that are officially cancelled by the venue, team, or . However, if you can and want to attend the fall Coachella weekends on October 911 and October 1618, your spring tickets are good for the fall. Will I receive compensation if my event is rained out, postponed, or rescheduled? The Vivid Seats Covid-19 Refund Settlement funds are to be used to refund customers who bought tickets for canceled events from Vivid Seats. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Its going to give more credence to your chargeback claim. If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order. Unfortunately, no. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. (1) If you bought a ticket to an event that was cancelled, you may already have gotten a credit in your Vivid Seats account that you can use to buy tickets to future events. We help fans get to more games, enjoy more laughs, and rock out at more shows. Users may not use any Vivid Seats Property in connection with any product or service that is not offered by Vivid Seats, in any manner that is likely to cause confusion with Vivid Seats' business, or in any manner that disparages Vivid Seats. Class Action Waiver: To the fullest extent permitted by applicable law, you and Vivid Seats each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTYS INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (Class Action). They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. All orders placed on Vividseats.com or through our customer call center must be confirmed by the respective seller before the Buyer Guarantee takes effect. info@TicketPurchaseSettlement.com. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. If you cant make it by December 15, you can apply the value of a wholly unused ticket toward the purchase of a ticket for a future date, according to its website. STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . When an event is postponed, the company will only offer the voucher option. According to court documents, the claim submission deadline has passed. 2023 Vivid Seats LLC. Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Vivid Seats Refunds for Event Tickets Settlement Website. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. Further, you and Vivid Seats each agree that the Sales Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible. We'll help get you there, and give you peace of mind. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. Please provide any additional information about your inquiry. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute. Tickets for some events are impossible to come by, so you may only find them on the companys site. This article was published on March 29, 2022, and updated on April 27, 2022. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. If a party does not return the list within the time specified, all persons named therein shall be deemed acceptable to that party. By placing your order, you (i) acknowledge that sales are subject to our final sale terms, including the refund, postponement, and cancellation policies as stated throughout these terms; (ii) you acknowledge that Vivid Seats does not offer buyers remorse refunds; and (iii) you authorize Vivid Seats to charge your method of payment for the total amount, which includes the ticket price, service and delivery fees and any applicable taxes. Due to the unique nature of SXSWs business, where we are reliant on one annual event, we incurred extensive amounts of non-recoupable costs well in advance of March. Consumer Alert: No more automatic refunds for skipped ports? Do Not Sell or Share My Personal Information. The delivery charge consists of the actual cost of delivery as well as a surcharge that supports Vivid Seats safe and secure ticket delivery, whether electronic, via shipping, or otherwise. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. If youre on a monthly payment plan, payments will be stopped while the park is closed. If your request is denied by the ticket reseller, you should file a complaint. We fully recognize that fans have varying financial needs and circumstances of their own in these extraordinary times as well. All ticket holders will receive emails with their options beginning May 1. Himberger is unhappy with that resolution. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT VIVID SEATS AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER ON THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE, OR ATTENDANCE AT AN EVENT, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VIVID SEATS; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise). Tom Sandoval and Ariana Madix have broken up after he allegedly cheated on her with Raquel Leviss. Ive written several stories about shows that kept getting postponed. As always, we encourage customers to follow our Trust & Safety page for more information on protecting ticket purchases. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. What should I do? Therefore, we recommend checking the venue and artist websites, event pages, and social media channels. By purchasing tickets, you acknowledge and agree that you will comply with such policies and your attendance at the event is conditioned on such compliance. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. GILFORD, N.H. . RYADD was also forced to settle with Virginia authorities over the same practices. There are mice in my vacation rental! Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Nellis, et al. If you would like us to submit such a request, the payment method on file will be charged 15% of the order total for the re-issuance of your tickets (maximum of $200). Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Aisle Seats . Thanks for your patience. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. After all, Vivid Seats didnt deliver any product and charged us nearly $700.. These were the terms when Himberger bought his tickets. This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. . The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. 100% Buyer Guarantee! You can begin t Can I cancel an order Ive already placed? Where is it? If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents. Heres how to spot it. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. But it isnt. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the . Himberger was desperate to get a refund, and Vivid Seats wouldnt respond to his queries. Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. In order to issue refunds, Ticketmaster must first get approval and funds from our clients. If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. Vivid Seats: 100% Buyer Guarantee. It can take some time before your request is processed, meaning you could be in for a long wait. Special Delivery includes same day delivery and may include Will Call, onsite pick up at the venue, pick up from another designated location (typically within two (2) miles of the venue, if possible), or messenger service. If I opt for a refund, when will I receive it? Even as states around the country begin to reopen, it looks like it will take some time until things are totally back to normal in the entertainment industry. Because the beginning of the MLB season has been postponed, SeatGeek will refund canceled spring-training tickets. Timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. But whats this $452 bill? In a memo leaked to Variety, Michael Rapino, chairman and CEO, told staff that Live Nation has refunded more than $80 million to ticket holders with more than 8,000 concerts and events impacted since the beginning of the coronavirus pandemic. please contact our team at Elliott Advocacy through this form. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Thats over 18 months after we bought the tickets, he says. Please note that direct sunlight or heat can damage certain types of tickets. Here we provide a current status report for our Vivid Seats customers and especially those who purchased tickets impacted by the COVID-19 shutdown and related postponements or in some cases, formal cancellations: Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. This email will be used to sign into all New York sites. Please note, the ticket price may be higher than the face value that appears on the ticket. Again. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. (2) If you bought a ticket to an event that was postponed or rescheduled and that is cancelled after April 1, 2021, you will automatically be entitled to a credit in your Vivid Seats account, estimated to be 110% of the price of the tickets. Walt Disney World Resort in Florida will remain closed until further notice. Events may be canceled by the team, venue, performer, or promoter. You can also email us or check out our FAQs.Well be with you ASAP. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. As for the postponed MLB, MLS, NBA, NCAA, and NHL seasons, StubHub will contact you as soon as we have more details, according to the website. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. As always, guests are able to modify these bookings if Walt Disney World Resort opens before or after that time. If you have a ticket starting March 12 through the closure, you can use it for any date until December 15. Help us improve this article with your feedback. Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund or other compensation, except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller). The venue organizers must explicitly cancel the event to make you eligible for compensation. VividSeats has B rating with the BBB.org as of September 2022. Each listing contains the event name, date, seat location, and price per ticket. For details of what the credits or cash payments will or will not include, see the Notice at https://angeion-public.s3.amazonaws.com/www.TicketPurchaseSettlement.com/docs/Published+Notice.pdf. Vivid Seats reserves the right to report to appropriate law enforcement authorities or other relevant third parties any activity that it believes, in its sole discretion, may in any way violate any local, state, federal or international law. When tickets are shipped to you, it is your responsibility to confirm that the tickets delivered to you are consistent with the order you placed. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. No wonder its tickets are so expensive! On rare occasions when pricing errors occur, Vivid Seats shall not be liable to the customer for this error. Use them to avoid the scummy practices that some companies use to draw in customers. All rights reserved. Can I exchange my tickets for a different quantity, or for tickets to another date or event. Vivid Seats LLC's $7.5 million settlement of class action claims that it failed to issue full refunds for shows canceled due to the coronavirus won final approval by the Northern District of Illinois. Philadelphia, PA 19103 Any buyers whose tickets have been cancelled pursuant to this paragraph shall receive compensation for such cancellation as described above. But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. By using this site, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. Earn a Reward Credit after your 10th ticket and spend it in our app it's like getting your 11th ticket free. Ticket Listings do not purport to state the type of ticket and delivery method is not indicative of whether or not a ticket is hard stock or a PDF or any other ticket format. Vivid Seats reserves the right, in its sole discretion, to change these Sales Terms at any time. If you are a resident of certain jurisdictions, including California, you may request a refund for postponed or rescheduled events. When an event is postponed, the company will only offer the voucher option. You agree not to use or permit anyone to use information provided through Vividseats.com for any unlawful or unauthorized purpose. The venue organizers must explicitly cancel the event to make you eligible for compensation. If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. If the value of the relief sought is $10,000 or less, at your request, Vivid Seats will pay all filing, administrative and arbitrator fees associated with the arbitration. Grounds Admission Pass/Grounds Pass. Following an investigation, or for any other reason, Vivid Seats may, without prior notice, enforce certain consequences for violations of the Sales Terms, attempts to harm Vivid Seats and/or sellers on the Marketplace, or failure to cooperate with an investigation. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. Did the company have to return Himbergers money? Ticket marketplaces like Vivid Seats do not control these decisions. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. You can choose between a travel credit or full cash refund. When attending an event, you may be required by the venue or event organizer or such partys agent to sign a waiver or other legal document in order to gain access to the venue. If you did not receive a Supplemental Notice, the previous dates apply and the claim deadline has passed. . As our Sales Terms and Conditions state, all sales are final. . The site, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ("Vivid Seats Property") is owned by Vivid Seats and will remain the property of Vivid Seats. If you are a venue, promoter or anyone else responsible for controlling admission to an event, you may not access our site or purchase tickets on this site for purposes of (i) identifying tickets available on our site or the sellers of those tickets; or (ii) revoking or voiding any tickets offered by sellers on this site or otherwise penalizing any sellers for offering tickets on this site. YOU AND VIVID SEATS EACH WAIVE ANY RIGHT TO A JURY TRIAL AS WELL AS ANY RIGHT TO BRING CLAIMS IN OR OTHERWISE PARTICIPATE IN A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING, AS SET FORTH BELOW. As our Sales Terms and Conditions state, all sales are final. Learn More. Initiating Arbitration Proceedings; Rules, Venue, and Jurisdiction: The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as modified by this agreement to arbitrate. Himberger checked this site for executive contacts but couldnt find any. Delegation: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Sales Terms, including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Sales Terms is void or voidable. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. You will not seek a chargeback from a payment card issuer directly on legitimate charges, i.e., where our refusal to refund or credit a ticket purchase conformed to these posted sale terms. Can Vivid Seats purchase my tickets from me instead? Even though Texas will allow movie theaters to open May 1, Alamo Drafthouse says it wont. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Privacy Policy and Discover asked the company for details of the transaction and the company sent Discover a copy of the credit card transaction. I tried emailing and calling. A buyer may sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means. She lost her engagement ring in a rental car. Most complaints are from ticket billing and delivery issues. You can access DoNotPay from your web browser. These Sale Terms contain the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivid Seats along with a statement describing the specific circumstances. The notes section of the listing, if present, highlights special characteristics of the tickets contained in the listing. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. Vivid Seats' (NASDAQ: SEAT) proposed settlement of class action claims regarding its failure to issue refunds for tickets related to events cancelled due to the COVID-19 pandemic was approved Monday, paving the way for the disbursement of $7.5 million in funds to those impacted. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. So, first and foremost, please look for (and look to) this email notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. Douglas Himberger would really like to know. Sears couldnt deliver my appliances. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. Our Copyright Agent for notice of claims of copyright infringement can be reached at: Attn: Copyright Complaints24 E. Washinton St., Floor 9,Chicago, IL60602orlegal@vividseats.com. Claim Form: Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Case Name: He previously suffered a brain aneurysm on February 18, and was ultimately taken off life support. Weve got romance, breakups, emotionally loaded dumplings this episode has a little bit of everything! . Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). Sorry we couldn't be helpful. We will not be opening our Texas theaters this weekend, they tweeted. These Bank of America fees drained my kids savings account. By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW. It wasnt much of a dispute resolution. Become a subscriber to support our journalists. Vivid Seats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. Tickets in all forms, including hard stock and PDF, may be shipped via UPS. The AAAs rules are available at www.adr.org. No agency, partnership, joint venture or other relationship is intended or created by your use of the site. What happens now? The Vivid Seats marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivid Seats policies. He paid Vantage $18,536. It depends. Vivid Seats shall not be liable or responsible for any inconsistencies discovered after the 48-hour window has passed. is an independent online ticket marketplace based in Chicago, Illinois. The best musical instrument is a love triangle. You represent that you are legally able to enter into a binding contract. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. 1 in the ticketing category on Newsweek's list of Best Customer Service in both 2020 and 2021. We are extending all 120 percent coupons to be valid until Dec. 31, 2021, StubHubs website reads. Those holding tickets for performances through June 7, 2020 will receive an email from their point of purchase with information regarding exchanges or refunds, the Broadway Leagues website reads. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. Also, if youve paid in full, you can request a partial refund by calling 714-781-4567. The two disgraced men have both been sentenced for sex crimes. Its also about credit card disputes and when to use them. There was absolutely no way to talk to a human. While AMC has no plans to reopen theaters right now, according to a statement on Deadline, AMC Stubs Members dont need to worry. The heading at the beginning of each paragraph is for reference purposes and in no way defines the scope or extent of such paragraph. And who you can expect to see performing and presenting. Check out our directory. You will be receiving an email notification from the ticketing company when the show is rescheduled, along with information on how to request a refund should you choose not to attend the rescheduled event. This is something we cannot and will not do casually or quickly. If you are a part of Alamos Victory Rewards program and are worried about special offers expiring while the theater is closed, Alamos website says When we reopen, well hook you up on all fronts. If you have a season pass to Alamo, billing has been suspended while the theater is closed, but if you wish, you can continue to pay and membership fees will be donated to the Alamo Family Fund to help employees who are facing financial hardship immediately after a natural disaster or an unforeseen personal hardship, according to its website. . Despite the early-season drama, its still (almost) anyones game to win. When will I receive my 110% Rewards Cash loyalty credit? The event kept getting postponed and now he cant get his money back. Glossary of Common Industry Terms. No, Vivid Seats will not grant you a refund for postponed events. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Will this be the busiest spring break ever? You assume any and all risks, costs, and harms arising from or relating in any way to the risk of contracting, exposure to, or contraction of a communicable disease or illnessincluding, without limitation, COVID-19 or any other virus, bacteria, or other pathogenand you hereby waive any and all claims and potential claims against Vivid Seats, and the Indemnified Parties (as such term is defined below) relating to such risks, harms, and/or exposures. If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. Breaking down the contenders in the seasons most unpredictable Oscar race. On December 13, 2022, I received the tickets from Vivid. If you purchase zone seating, the seller is committing to obtain the tickets described for you upon receipt of your order. You and Vivid Seats AGREE TO WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION. You acknowledge that the venue and/or event organizer/promoter may continue to develop and update these policies in the intervening time between your purchase and the event date due to, for example, the uncertainty or evolving nature of the COVID-19 pandemic or other safety or health concerns. Vivid Seats didnt update them to make it harder to get a refund, post-pandemic.
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