Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. - Kate, Hi Paula! We're so sorry to hear issues with your order. Horrible customer service. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Sky in an easy-to-use summary, as well as a full comparison of the 13 ways to reach Sky, compared by speed and customer recommendations. Please note that business days do not include weekends or public holidays. https://www.lucyinthesky.com/shop/index.php?route=account/login. For my troubles, I've been offered a $25 store credit. But, things are not as they seem on the surface and Gene and his two buddies discover her story is a sham. 5726 Solutions. Prom season is here, and you deserve to look and feel amazing for your big party! Shop now at www.lucyinthesky.com. Now my daughter has no dress for homecoming and we are scrambling. He understood my issue, addresses it and rectified it. Not Available. Yes. Absolutely terrible customer service. Order took over 2-4 weeks to be delivered. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Products used:None package arrived too late. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. Please email us at resolution@lucyinthesky.email so that we can further assist you. Either you embrace "diaper astronaut love triangle" or you don't . The quality of clothing is so bad. Did all refunds go to store credit or were some people able to get a full proper refund? In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. All prices advertised are subject to such changes. We may also share information with companies assisting in fraud protection or investigation. We're so glad we were able to help with the return. Luckily I was able to return it and get store credit pretty quickly. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? From time to time, we may restrict access to some parts or all of this Website. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. We use dedicated people and clever technology to safeguard our platform. Glad that our Customer Service was able to help with your returns! Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. We want to make sure that this refund goes through immediately. Alternatively, you can attempt to place the order with a different card or try again later. 0800 840 0202. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. Hi Natalie, We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Facebook is showing information to help you better understand the purpose of a Page. Im very disappointed. I never got any notification from them that my dresses would be late or anything. There are thousands other options. We may from time to time include third party links on our Website. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) I was never updated or contacted. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. This site promises to ship an item by a certain date. Merry was very friendly, professional and helpful. Please email us at resolution@lucyinthesky.email if anything else. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Please emails us at resolution@lucyinthesky.email so that we can better assist you. I ordered 4 items and once I received 2 of them and saw how bad the quality was. -Kate. Account and billing. i live in texas and ordered a dress on sunday earlier this week. I have emailed twice and now we are scrambling for a dress for homecoming the week of. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. I would never recommend purchasing from this company unless you don't care if you ever get the item. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Thanks for your feedback. Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. Finally, the Trust Mamma rating is four stars. Products used:None, I never received them. i ordered 2 dresses october 2 and need them for october 11. thanks! This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. We're so sorry to hear that there was an issue with your order. We're so sorry to hear that you had issues with your order. In the case of any expired store credits, we will gladly issue another current one for the same value. We'll send her your regards! there is a dress i like but it is all out of stock. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. -Kate. I have never been able to complete a return that quickly. We ordered a dress on 9/6. Guess I'll be donating clothes to charity. Do you agree with Lucy in the Sky's 4-star rating? Products used:We havent received the products, Hi Jessica! I reached out to customer service numerous times and have not had a response. Please email us at resolution@lucyinthesky.email so that we can better assist you! Search. Orders and upgrades. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. where you can enter your landline number to check the service. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . Why would I need store credit when I already purchased the 3rd dress. Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! Copyright 2023 Lucy in the Sky inc. All rights reserved. If you are in between sizes, we would generally suggest to order a size up. It is an eligible payment method for all U.S orders over $35. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. They weren't rude per se, but they were deeply unhelpful. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. For international orders, any taxes or customs fees are the responsibility of the recipient. Cassandra M. went beyond. I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. Contact BT for help and support with your BT broadband, TV, home phone or mobile. This policy is effective from 01/01/2016. Please reach out to us for the advanced credit prior to making a new order! Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. -Kate. Then, the item never ships. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. - Kate, Hi Chris! There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. ADD ONS. Hi Bailey! Lucy in the sky is our GO TO for all things special occasion. Free Returns for United States Customers. This isn't a real company. -Kate. -Kate. Horrible return policy. KYLA can provide quick and real-time responses to your SKY service concerns. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). The stated ship times cannot be altered with the delivery method. Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. Sharing is caring! If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Belle R and the team at Lucy in the Sky were great to work with. Our cut-off for same-day express shipping is 1pm Pacific Time. It said delivery between 9/30 and 10/12. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. Products used:Still waiting for it to arrive (for 6 weeks)! Why just give your money to a site without the opportunity to try and return an item? International delivery is 5-10 business days. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. This page was last edited on 12 October 2022, at 14:56 (UTC). I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. We had the same issue. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . We're so glad that our customer service team was able to assist you. Lucy in the Sky, Inc. operates this Website. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. CABLE TV. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Delivery date was Feb 17-24th. No! I have emailed them three times and tried to do the virtual chat but it never works. Please email us at resolution@lucyinthesky.email for further assistance. You can email us at resolution@lucyinthesky.email! By December they were all expected to arrive, but none of them had even shipped. Save. Hi Hailey, | Read 5,941-5,960 Reviews out of 6,586 All orders are subject to availability and confirmation of the order price. Store credit only. Anyone can write a Trustpilot review. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. O2 do tend to change them occasionally if they become oversubscribed. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Article created 4 years ago. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. -Kate. -Kate Sarika Pramod 1 review US 3 days ago Great experience! We have Live Chat and Email available for any questions or concerns. It is the size of a T-shirt. Contacts: Adam Russell Adam.Russell@FHFA.gov If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. I am doubtful now the dress will come in time (or ever) for my event. This will be automatically applied to your account attached to the email address used for the order. All such rights are reserved by www.lucyinthesky.com and its licensors. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. The package was never opened -- and sent back immediately. You can activate your new camera, view your photos, manage and monitor. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. Additional information is available at www.FHFA.gov, on Twitter, @FHFA, YouTube, Facebook, and LinkedIn. You can email us at resolution@lucyinthesky.email! Not to mention that the slip underneath hardly covers anything. Products used:None, sizing too inaccurate. They have a great live chat setup and I like that they're always ready to help. Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. Lucy in the Sky is an online clothing retailer offering high-end styles at super affordable prices. The 24/7 chat is turned off and nobody bothered to respond to my email. Do you agree with Lucy in the Sky's 4-star rating? 5) In 1974, this cover of "Lucy in the Sky with Diamonds" was a #1 hit for Elton John. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. She was a total pleasure to work with. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). They have yet to respond and emails were sent over a week ago. Critic England, United Kingdom. We want to make sure this is refunded immediately. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Tip for consumers:Returns usually only give store credit. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. There are no fees if you pay on time. Sky Fax. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. You can email us at resolution@lucyinthesky.email for any further assistance. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. The reps copy and paste generic statements to your emails and don't actually solve any issues. delta state university basketball roster, aston villa stadium tour discount code,
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