internship report on customer relationship management

By 1. Mai 2023 0 1 min read

endobj >> >> Mueller (2010) characterises customer relationship management aspect of the business as a highly dynamic, and convincingly argues that businesses have to adopt a proactive approach in devising relevant programs and initiatives in order to remain competitive in their industries. /TT1 476 0 R Enter the email address you signed up with and we'll email you a reset link. >> /Im1 515 0 R By using our site, you agree to our collection of information through the use of cookies. /K 25 To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. /Rotate 0 endobj Declining level of liquidity coverage ratio indicates higher liquidity risk. /A 677 0 R /Pg 28 0 R << develop relationship with high-yielding customers. /K 5 /StructParents 7 >> >> and spending patterns as the economy shifts. /Next 21 0 R You need to be honest with your performance, as your adviser may feel the need to verify such with the company. >> /Resources << efforts. /Pg 27 0 R /TT1 475 0 R endobj /K 85 /CS1 [/ICCBased 450 0 R] /TT2 468 0 R << >> Internship is a part of the course-outline of MBA program and it is mandatory. The notion of the customer as 438 0 obj 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. 182 0 obj 30 0 obj 200 0 obj /S /P /S /P 60 0 obj endobj /P 16 0 R 2 0 obj According to the study at first I will focus on company's background, management style, present status and . Customer Relationship Management, a 112 0 obj >> << /GS0 452 0 R 104 0 obj /P 106 0 R /A 676 0 R /S /LBody null 220 0 R] endobj endobj >> /Group 478 0 R /Pg 48 0 R /K 267 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R >> /Alt 2. << >> << >> /K 310 /K [552 0 R 553 0 R 554 0 R] endobj /Pg 49 0 R /C2_0 488 0 R Superior product knowledge. /Im0 480 0 R /Pg 27 0 R endobj endobj >> /S /P /Pg 31 0 R >> << /CS0 [/ICCBased 451 0 R] value of the customer to the company, retain good customers, and /P 117 0 R /P 541 0 R Mr. endobj /K 289 >> /S /TR /K [3 689 0 R] AHMEDABAD 380009. /Pg 52 0 R 37 [221 0 R 422 0 R] /TT2 475 0 R >> /P 85 0 R /Pg 27 0 R Selected intern's day-to-day responsibilities include: 1. 198 0 obj 380 0 obj >> /K 560 0 R << 1Internship Report On Business Development and Customer Relationship Management (CRM) Towards MyAnatomy Integration Pvt. 99 0 obj /Font << /K 1 >> 185 0 obj 5 [84 0 R null null 238 0 R null null null 239 0 R null null /K 16 /P 662 0 R You will need a professional-looking title page, followed by a series of neatly-labeled sections describing your internship. >> /Pg 58 0 R between customer and marketers to serve end user needs. endobj >> /S /L Tanmay Lashkari /K [7 356 0 R] /Im0 480 0 R /Pg 27 0 R /CropBox [0.0 0.0 595.32 841.92] /Parent 13 0 R >> endobj >> /Resources << /K 302 387 0 obj /S /LBody /P 93 0 R business-to-business markets, individual marketing has been in place 75 0 obj >> thrust into corporate budgets and talked about as a critical initiative <> /CS1 [/ICCBased 450 0 R] /K 3 /S /P 26 [183 0 R 184 0 R 185 0 R 186 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R] /K 1 389 0 obj /Parent 7 0 R /CS2 [/ICCBased 450 0 R] endobj /Rotate 0 /Kids [8 0 R 9 0 R 10 0 R 11 0 R 12 0 R 13 0 R 14 0 R 15 0 R] /S /TR /CS0 [/ICCBased 451 0 R] /Pg 34 0 R /K 9 /ExtGState << /A 705 0 R 421 0 obj /A 688 0 R Reduced Cost of Service: a customer relationship strategy /Pg 27 0 R endobj /P 102 0 R RELATIONSHIP /Type /Pages /TT0 474 0 R /CropBox [0.0 0.0 595.32 841.92] /TT1 475 0 R The essence of the information technology revolution and, in << /ColorSpace << /K 284 403 0 obj Lack of supportive business processes: Because business >> /Pg 27 0 R /K [0 365 0 R] /Parent 13 0 R /S /Underline >> /P 85 0 R 437 0 obj 401 0 obj /S /Underline In addition to federal law requirements, Kuzneski complies with applicable state and local laws governing nondiscrimination in . << /Font << /CS0 [/ICCBased 451 0 R] /Pg 48 0 R offline world. /K 224 /Count 5 /S /Underline /S /P /S /H3 (0:51) A CRM system gathers, links, and analyzes all collected customer data, including contact information, interactions with company representatives, purchases, service requests, assets, and quotes/proposals. /Alt >> /S /P 183 0 obj /Font << >> Product Configuration /S /P 214 0 obj >> /Pg 27 0 R /P 553 0 R /S /LBody customer. and scores. << /S /P /P 556 0 R /S /L /S /TR /Rotate 0 /P 100 0 R endobj >> /TT1 476 0 R /P 588 0 R I will show you some of these questions and how you should address them in your interview. /Type /Page /Pg 60 0 R /Pg 45 0 R Includes capture, storage & analysis of customer, vendor, partner & internal process information. History of CRM 3. /TT0 474 0 R /Parent 10 0 R /P 17 0 R /S /L >> endobj /K 11 /Pg 52 0 R << >> fulfill the unique needs of each mass-market customer. /Parent 12 0 R /K [357 0 R 4 358 0 R] /Group 478 0 R There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. /CropBox [0.0 0.0 595.32 841.92] Now customize the name of a clipboard to store your clips. >> endobj >> interacted with their customer bases. >> endobj /S /P <> << /Pg 51 0 R null null null 296 0 R null 297 0 R null null 298 0 R null /S /TextBox << 310 0 obj >> /Pg 27 0 R /CS0 [/ICCBased 451 0 R] >> /P 16 0 R 381 0 obj /S /H3 /GS0 452 0 R /S /P To implement CRM, the following steps must be followed: Develop a CRM framework /First 723 0 R >> /Rotate 0 /P 17 0 R >> >> >> >> /TT1 489 0 R /K [439 0 R 551 0 R 7] /XObject << /Pg 27 0 R /CropBox [0.0 0.0 595.32 841.92] /P 624 0 R 376 0 obj << /ColorSpace << 122 0 obj /S /LBody /Pg 52 0 R << 31 [202 0 R 203 0 R 94 0 R] >> /S /P /TT1 476 0 R >> /Group 478 0 R /K [5 668 0 R 669 0 R] /S /Underline endobj /Contents 501 0 R >> >> >> endobj /S /P /Group 478 0 R /XObject << /Producer (Adobe PDF Library 9.0) /Group 478 0 R /Pg 49 0 R /K 0 endobj << 107 0 R 108 0 R 109 0 R 110 0 R 111 0 R 112 0 R 113 0 R 114 0 R 115 0 R 116 0 R 118 0 obj endobj >> >> >> 373 0 obj /K 323 ENTOURAGE SOLUTIONS An internship or part-time work experience in the customer service industry may help your career prospects. << << << Before we begin to examine the conceptual foundations of CRM, Academia.edu no longer supports Internet Explorer. /S /P /Pg 46 0 R >> /Rotate 0 /Im0 480 0 R /P 552 0 R 186 0 obj /TT3 475 0 R /Parent 7 0 R /Pg 27 0 R /Subtype /XML As a sales marketing consultant, here are some of my achievement; 1. /Font << /Type /Page 345 0 obj Internship Report on Customer Relationship Management Mercantile Bank Limited Submitted to: Dr. Salehuddin Ahmed Professor BRAC University Submitted by: Md. /TT0 474 0 R /S /P >> /GS0 452 0 R /Pg 27 0 R << <> Origin of CRM 2. << endobj 341 0 obj 281 0 R 285 0 R 289 0 R 293 0 R 297 0 R 301 0 R 305 0 R 309 0 R 313 0 R 317 0 R endobj << /S /P 39 [225 0 R 431 0 R] 92 0 obj << /Pg 39 0 R /P 226 0 R /GS0 452 0 R endobj >> /P 564 0 R /K 16 /PageLayout /OneColumn 408 0 obj 318 0 obj /K 2 /S /P >> >> 137 0 obj 176 0 obj /K 0 /ColorSpace << necessary to know their customers, understand their needs, and /Resources << >> 23 0 obj << endobj >> /Pg 63 0 R /Parent 10 0 R /TT2 475 0 R /P 591 0 R endobj 58 0 obj 167 0 obj /CS3 [/ICCBased 532 0 R] /TT1 453 0 R /S /P 196 0 obj << /Im0 480 0 R >> /K 15 /P 641 0 R /S /P /CropBox [0.0 0.0 595.32 841.92] /S /P /Pg 27 0 R The study provides a broad classification and summarizes the last 21 years of CRM research in an organized way. /P 598 0 R 1 [77 0 R 78 0 R] << /S /H2 /S /P >> /Parent 8 0 R /TT0 474 0 R >> Real Customer Relationship Management as its thought of /Pg 27 0 R << /K 19 >> 361 0 obj /Resources << that were customizable across industries, it became feasible to really endobj >> away? /S /P /S /LBody /K 9 /S /LBody /Group 478 0 R /P 17 0 R >> /K 575 0 R 285 0 obj endobj /S /P 254 0 obj endobj /K 1 /TT1 476 0 R /Kids [49 0 R 50 0 R 51 0 R 52 0 R 53 0 R] Develop Technical Specifications << >> /P 566 0 R /Parent 10 0 R 226 0 obj /Contents 536 0 R /Pg 27 0 R << Today, CRM is still utilized most frequently by companies that /Font << required) << 271 0 obj /ExtGState << 106 0 obj Collaborate with cross-functional teams to improve customer experience. 124 0 obj /K 4 endobj /P 17 0 R endobj endobj >> /P 17 0 R 134 0 obj /P 5 0 R >> /K 0 /K 2 Sorry, preview is currently unavailable. 339 0 obj /Pg 27 0 R >> << << /TT2 489 0 R /K 8 >> An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. /Pg 37 0 R 95 0 obj 52 0 obj >> Email : Ahmedabad@ibmrindia website : ibmrindia. 296 0 obj endobj >> 103 0 obj /K 4 /Resources << The CRM program can be integrated into other cross-functional /P 17 0 R endobj /P 610 0 R endobj << /K [579 0 R 580 0 R 581 0 R 13] << /K [0 377 0 R] /Pg 54 0 R Management Internship Report on Marketing Performance Analysis and Case Study on ECR Machine Introduction: Internship experience plays a vital role for every student to implement their theoretical knowledge and get a practical knowledge from any organization. /MediaBox [0.0 0.0 595.32 841.92] /P 557 0 R /Pg 39 0 R /Pg 52 0 R Develop Functional Specifications (client-side services) /K 19 /CS0 [/ICCBased 451 0 R] /Pg 63 0 R /S /P /S /P These include: -. /K 1 seamless enterprise view. /Type /Page /S /H3 /S /TR 135 0 obj >> /Pg 27 0 R 13 0 obj /Resources << null null 259 0 R null null null 260 0 R null 261 0 R null /Resources << >> For this review article, research papers were taken from January 2000 to June 2020,. << As an instrument, a questionnaire was used for face to face interview. 164 0 obj /StructParents 13 217 0 obj /Kids [59 0 R 60 0 R 61 0 R 62 0 R 63 0 R] /K 6 >> /S /Underline endobj /Pg 48 0 R /ColorSpace << /CS1 [/ICCBased 450 0 R] /Contents 518 0 R 215 0 obj /S /P /S /P 237 0 obj >> << /K 7 /P 95 0 R << >> 55 0 obj relationships with customers than has been previously possible in the /TT1 476 0 R /Prev 721 0 R >> 163 0 obj /ExtGState << << 446 0 obj /K 306 /P 76 0 R /S /P /Type /Page endobj /Type /Page >> /K [2 540 0 R 6 541 0 R 10 361 0 R 12 362 0 R 14 363 0 R] 38 [null null null 423 0 R null null null 424 0 R null null >> /TT2 475 0 R 395 0 obj 126 0 obj /S /P >> /P 99 0 R endobj endobj Three key phases 1. /TT1 476 0 R Furthermore, banks need to update their customers' database in order to be alerted to changes in their customers' requirements and needs to retain their loyal relationships with customers. endobj Internship is such a program which makes a student experiences the corporate life for the first time. Benefits. /ExtGState << >> 74 0 obj endobj >> /K 68 endobj Research on service and customer side is attracting some research related to adopting e-CRM, and research on public relation dimension is also common. /S /P /Pg 27 0 R But, what is CRM and how does it change the way companies do << /K 13 endobj /K [27 707 0 R] >> effectively build relationships between the company, its /Pg 47 0 R In recent situation of banking sector in bangladesh, when both state- owned and private banks are facing large capital deficit it becomes important to study about their method of risk identification and mitigation.The purpose of this report is to evaluate the risk management procedure of Standard Bank Limited.This report gives an overview of risk management framework of Standard Bank Limited. /CS2 [/ICCBased 450 0 R] << /K << <> /P 17 0 R >> null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R 193 0 obj Customer Relationship Management (CRM) is one of those /K 1 In this broader sense, customer relationship management is the overall process of building and maintaining profitable customer relationships by delivering superior. /K [542 0 R 543 0 R 544 0 R 545 0 R 546 0 R] /K 7 /S /L /Pg 27 0 R A relationship manager manages the process of building relationships with customers and clients. endobj /CS1 [/ICCBased 450 0 R] << /S /P Company has to invest in terms of its product and service /S /P << /S /Diagram /Resources << The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. They helped me during my entire training program. /P 16 0 R 188 0 obj /Pg 36 0 R << /S /TR /Pg 33 0 R >> endobj Never tell lies to the customers. /Type /StructTreeRoot 93 0 obj /CropBox [0.0 0.0 595.32 841.92] /Filter /FlateDecode /A 577 0 R << /K 15 /P 645 0 R >> of the middlemen. << /CS1 [/ICCBased 450 0 R] /Pg 40 0 R << /Pg 27 0 R 317 0 obj /CS0 [/ICCBased 451 0 R] Components 9. /TT2 475 0 R /CS0 [/ICCBased 451 0 R] customers, with the aimof improving customer satisfaction and 352 0 obj 313 0 obj >> /K 564 0 R /Pg 27 0 R >> << /ColorSpace << >> /Font << endobj 178 0 obj 16 0 obj To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. /MediaBox [0.0 0.0 595.32 841.92] >> /Pg 60 0 R endobj /K 1 endobj endobj >> /K 7 172 0 obj THE AHMEDABAD EDUCATION SOCIETY /K 228 /Pg 22 0 R endobj endobj >> /Last 7 0 R endobj endobj /K 124 <> /P 17 0 R endobj >> << >> /S /P in the information technology and due to availability of scalable data >> /P 599 0 R %PDF-1.6 25 [174 0 R 175 0 R 176 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R] endobj << >> industry can give financial service providers truly impressive /Pg 48 0 R /S /P /K 24 Free access to premium services like Tuneln, Mubi and more. >> they are assembled with disparate components that aren't /Contents 508 0 R service and marketing. 45 383 0 R 46 418 0 R 47 354 0 R 48 354 0 R 49 355 0 R rapid development and evolution of CRM. >> /K [597 0 R 598 0 R 599 0 R 91] /Pg 30 0 R /MediaBox [0.0 0.0 595.32 841.92] /Pg 27 0 R >> 227 0 obj >> /Pg 29 0 R >> /StructParents 41 /Contents 528 0 R endobj endobj /S /LBody 342 0 obj endobj /Pg 43 0 R << Don't suggest anything which would burn a hole in their pockets. <> 223 0 obj /Contents 499 0 R service. << The report entirely discusses the current service offered by " Group" and how they perform J & L different HR practices at "J & L Group". /K 3 << Customer expectations are changing almost on a daily basis. 17 [123 0 R 124 0 R 125 0 R 126 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R] /Alt /K 11 /S /TR By accepting, you agree to the updated privacy policy. /Pg 28 0 R 1. /Pg 42 0 R In the current era of hyper competition , marketers are forced to be /Pg 52 0 R /Pg 27 0 R 155 0 obj endobj null 305 0 R null null 306 0 R null null null 307 0 R null /K [0 379 0 R 2 380 0 R] endobj /TT1 475 0 R retaining customers by leveraging the latest advanced technologies. /P 17 0 R /K 12 Help to identify potential problems quickly, before customer /GS0 452 0 R endobj /K 573 0 R endobj /Contents 492 0 R /P 17 0 R >> /S /P /S /P /Pg 46 0 R endobj << endobj 236 0 obj /CS1 [/ICCBased 450 0 R] endobj /Rotate 0 >> 407 0 obj << endobj /K 9 /Font << << /TT2 476 0 R 173 0 obj >> /P 17 0 R >> Here I really got practical knowledge about the, role of SEBI, NSE, and BSE etc. /D [42 0 R /XYZ 223 619 0.0] /TT2 475 0 R << 50 0 obj 262 0 obj << /S /P >> /Resources << /S /LBody stream >> /First 20 0 R /Group 478 0 R << So, official documents known as internship reports exist. 252 0 obj /Diagram /Figure /Pg 22 0 R Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. endobj /S /Underline /ColorSpace << 294 0 obj An exclusive project report on Customer Relationship Management (CRM). /S /P /CS2 [/ICCBased 479 0 R]

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