We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. Weve gone paperless! By enabling them, you are agreeing to our. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. Youll find these alternative methods Once our checks are complete well For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. To experience the full world of Boohoo, please enable these or check whether another program is I have received a faulty or an incorrect item, would there be a charge to return? Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. It takes up to 24 hours from your refund being processed by us for your invoice to be updated well send you an email as soon as your refund has been processed. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued minus the cost of 1.99 for returning the item to us. If you've returned items from an order paid for with Afterpay, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done via the Afterpay app. No packaging, no problem! You'll no longer receive a delivery note in your parcel. You've got 28 days to send something back to us from the day you receive it. Summer Shop, Please note: We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal has been tampered or been broken.Your statutory rights remain unaffected. For all other International customers, please return unsuitable items within 30 days of receiving your item(s). Any orders placed from 16th Dec 22 onwards are eligible for 28 days only. refund your credit/debit card. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. Underwear and swimwear can only be returned if the hygiene seal has not been removed. Your browser's Javascript functionality is turned off. If youre a customer in the EEA, you have 28 days to cancel your contract with us. Your refund will be processed once we've received your unwanted items. Your refund will be processed once we've received your unwanted items. There are a couple of other ways to cancel your contract with us. Your refund is on its way. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). If your items dont make it back to us, youll need to open a dispute with the carrier. No packaging, no problem! Your order will be held in the locker for 72 hours. Returns cost $4 and you can track them as they make their way back to our US hub in New York. By enabling them, you are agreeing to our. Post if off! Just pop your items in something non see-through, sealable & waterproof. For more info or to contact Zippay click here. US returns are simple and low cost. Returns are FREE for premier customers. However, we may, in our sole discretion, offer you a longer period for returns from time to time. 1. To experience the full world of Boohoo, please enable these or check whether another program is Make sure you keep your proof of postage! What should I do if I receive an incorrect or faulty item? Your refund will be processed once we've received your unwanted items. Shorts. You can cancel your contract here. 4. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Re-pack the item in its original packaging with labels and tags still attached. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. 1. 3. You don't need to remember to keep your proof of postage - it's all digital! If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. You may be liable for import and pay a custom duty charge for orders over the customs threshold. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. If you have a delivery related question or maybe you need to track your order. We don't refund delivery charge for those countries listed outside of the EEA. A returns charge of 2.50 per parcel will be deducted from your refund amount. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Graphic Tees. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Hoodies, You can return your item to us for a refund, and then place a new order to get the item of your choice. Just pop your items in something non see-through, sealable & waterproof. *Extra 10% discount sent via email to new subscribers only. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). Login to our returns portal. Whether you're on website or app, just flip the switch! Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. parcel to be delivered back to our warehouse and processed. Unfortunately we cannot accept returns after this time. A returns charge of 2.50 per parcel will be deducted from your refund amount. What should I do if I receive an incorrect or faulty item? If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Product name and codes of the items you returned. here its as easy as You can unsubscribe at any point. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). Hoodies, Location. Repack your items. Print returns label at home or in store options. We cannot offer refunds on pierced jewelry, beauty products & fashion masks or swimwear & underwear if the hygiene seal is not in place or has been broken. Copyright 2022 boohoo.com. Order Number FULL order ID including the letters at the beginning. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. The value of any items returned will be deducted from your final payment first, you can find out more and see an example of how this works by clicking here. Product name and codes of the items you returned. Click here to generate and print off your returns label and to find your nearest store. Were really sorry to hear that youve received an item thats not in perfect condition. The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). Please dont use any faulty items after finding the fault, or we may not be able to provide a refund. Your browser's Javascript functionality is turned off. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Afterpay for the items that you have returned. To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). If your items dont make it back to us, youll need to open a dispute with the carrier. If your items dont make it back to us, youll need to open a dispute with the carrier. No packaging, no problem! Vests. FYI Pierced jewellery cannot be returned for health and hygiene reasons. Returns Policy | Returns Portal - boohooMAN; 2. uk & international returns - boohooMAN; 3. A typical refund will take up to 14 days + your banks handling time. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace Returns are FREE for premier customers. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. Please turn it on so that you experience this sites full capabilities. Just pop your items in something non see-through, sealable & waterproof. Cool with that? boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. Once you have processed your return in the portal you're ready to post it off! Widow Hill Road We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. As per our policy, returns are chargeable therefore the outstanding 1.99 charge on your BNPL invoice would need to be covered by you. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). Were really sorry to hear that youve received an item thats not in perfect condition. This two week period starts from the day after you receive your order (or from the day after you receive the last Returns policy. To experience the full world of Boohoo, please enable these or check whether another program is We've gone paperless! Login to our returns portal by clicking the Start a Return button. 3. Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. boohooMAN is a global online fashion retailer offering thousands of menswear styles so you can stay ahead of the trends. Simply return your item(s) and reorder for a replacement. All rights reserved. 3. Following the prompts, enter the order details as instructed. Login to our returns portal. Tell us what you are returning and why. The clothing isn't even that great either, sweatshirts have an abnormally large knitting pattern compared to any regular clothes that you could buy at a store for $10. 3. Items must be unworn, unwashed and unused with the original labels still attached. blocking them. You'll then receive a full refund minus the cost of 1.99 for returning the item. Find out how to return Returns via the portal are fully tracked. Graphic Tees. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). There is no returns label in my parcel, how do I return? You will need your order number and email/last 4 digits of your phone number. With loads of styles landing each week and regular trend updates you can be sure to get the latest. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. Thats why before checking out, its important you acknowledge that you understand this. Returns via the portal are fully tracked. We don't refund delivery charge for those countries listed outside of the EEA. Copyright 2022 boohoo.com. Your refund will be processed once we've received your unwanted items. Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet. get the item of your choice. With loads of styles landing each week and regular trend updates you can be sure to get the latest. I . We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). Your browser's Javascript functionality is turned off. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. this This cancellation period starts from the day after you receive your order. } Repack your items. (These need to be unworn/unwashed/unused and with original tags) For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. Or simply return your items to the following address within 45 days from the date you received your parcel. You have 30 days to cancel your order because you have changed your mind. Repack your items (These need to be unworn/unwashed/unused and with original tags). Please note a returns charge of 1.99 per parcel will be deducted from your refund amount. This can take up to 7 days to show in your account and is dependent on your bank's processing time. Choose whether the return is for a purchase made in-store or online. Returns via the portal are fully tracked. You'll get an email once we receive your returned item. You'll get an email once we receive your returned item. Buy Now, Pay Later! Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. You've got 28 days to send something back to us from the day you receive it. From the Orders Details menu, select Returning an Order. All InPost Lockers are in well lit, safe and secure areas with ample parking. You will need your order number and email/last 4 digits of your phone number. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. By enabling them, you are agreeing to our. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. blocking them. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Returns and Refunds | Boohoo Please turn it on so that you experience this sites full capabilities. 2. There are a couple of other ways to cancel your contract with us. There is no returns label in my parcel, how do I return? For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. With just one click you can reduce the energy used by this website. If youre a customer in the EEA, you get 14 days to cancel your contract with us. depends on your card issuer). Print returns label at home or in store options. No packaging, no problem! All rights reserved. Our percentage off promotions, discounts, or sale markdowns are customarily based on our own opinion of the value of this product, which is not intended to reflect a former price at which this product has sold in the recent past. By subscribing, you agree to receive marketing communications from boohoo by email. weareMAN. Locations include supermarkets, petrol forecourts and train stations. All InPost Lockers are in well lit, safe and secure areas with ample parking. You can generate a returns label from our website, attach it to your parcel and then send it back to us. We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered. Tell us what you are returning and why :). 2. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. If you are looking for boohooman returns portal, simply check out our links below : Table of Contents. Unfortunately we don't offer an exchange facility. You'll get an email once we receive your returned item. You can return your item to us for a refund, and then place a new order to You'll get an email once we receive your returned item. You can return using the steps above. You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. Simply choose the locker thats most convenient for you - whether thats close to home, work, gym or another place you frequently visit. Confirmation; Please complete the required fields to help us retrieve your order details . Whether you're on website or app, just flip the switch! Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it!
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