Then before the departure, Viking cancelled operations and offered us vouchers for future cruises. We will be again canceling our trip. I complained initially that I was not given a direct flight. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. It would seem to be a reasonable and simple request. As a matter of policy, BBB does not endorse any product, service or business. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. However, as everyone knows, predicting the weather is not an exact science. Passengers from across the country say they've. Karin Price Mueller | NJ Advance Media for NJ.com. We feel we should get the $3,494 dollars refunded to us. The draft is the amount of vessel that is below the water line. Our trip was canceled and a voucher was issued. is a travel editor for TPG, with a focus on cruise travel. Cruise Lines Planned Reopenings: The Complete List Viking, which operates both ocean and river cruises, has canceled all 2022 departures from its Kyiv, Black Sea and Bucharest itinerary . Subscribe to Apple News. The river flows are falling so if you are booked for a cruise this year, check with your cruise line and obtain their current assessment of operating conditions. The flight from Amman Jordan to If ships have to lighten their loads to cross shallow water, fewer goods can be transported at once. Schreiner gives an example of two identical sister ships, AmaLucia and AmaSiena, that both sail the Rhine. Expected weather conditions during the cruise. We are older and don't want to keep rescheduling this with the hopes of one day being permitted to board their ship. We use dedicated people and clever technology to safeguard our platform. Don't sail Viking unless you are guaranteed of going on the trip. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. I specifically mentioned this scenario when I used the voucher and we were told as long as it was 120 days before departure we could rebook using our voucher. Learn more. If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. We also carry about 500 tons of water, that is ballast and fresh water for the guests.. Viking allows those who book the most expensive rooms to book first. See details. By. Viking revises world cruise itinerary on eve of departure | seatrade The couple shore excursions we went on were lame and horrible. As a consequence all water amenities, main pool, infinity pool, jacuzzi and spa were closed for the whole of the cruise! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Published on May 21, 2021. The US gov has basically declared the "plandemic" over and all other mandates have been drop but Viking still won't change their policy. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Heres what you need to know. Norwegian Cruise Line | Travel Requirements & Safety Protocols. Not a problem for him at all. I had insurance and filed a claim. There are no uniform river flows and water levels are unpredictable. This was really In order to catch the next flight from ************ to ******* to get to the cruise on time we had to pay the tickets ourselves. Viking River Cruises - Cancelation of cruises - ComplaintsBoard.com An apology is not good enough. . Several Cruise Lines Cancel Scheduled Stops in Russia, Ukraine You will be cruising, you will be enjoying," he said. Europe's Drought: Will It End River Cruises? - Out Traveler We again purchased Vikings trip insurance through Trip Mate to cover the cost of the trip. Risk-Free Guarantee - Viking River Cruises Unfortunately, my husband unexpectedly passed away last month. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% Should your cruise be canceled, the cruise line will also offer compensation. The climate in Europe is changing and not for the better. Airfares vary on other gateways & departures. With this terrible They would fly to Italy and take an 8-day Viking River Cruise called . Originally booked in 2020, paid in full. Desired outcome: Find the right card for you. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. A place on the excursion I tried to book. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. Here are 8 tips for writing great reviews. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. Many passengers were distressed by the lack of fresh water. I asked to speak to a manager and was told by the person I talked to I could not but she would speak with one. Customers should not be treated this way. This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. But all was not lost. Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise . However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We paid some #10,000 for premium air. It is obvious to the casual observer that VRC is not in financial distress as they have added ships to their fleet and the CEO is listed a a billionaire. Unlike ocean cruising, river cruising has a lot of fluctuations in water levels. More details in attachment. These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We didn't get to see Honduras as Viking tried to use their own tender to get to shore. Viking has lost four loyal customers with 10 past cruises between us. airfare $2198 Not for the voucher amount. Viking Cruises | Cruise Ship List - Delta Skymiles Cruises Viking Ocean and River is currently operating all upcoming scheduled itineraries. Tauck says it deals with compensation on a case-by-case basis. A weighted-down ship sinks lower in the water and therefore needs more distance from the water line to the river bottom to sail safely without scraping the riverbed. Other viking customers from ******* on the same cruise were also booked the same flight. If the whole itinerary is changed, youll get to sail the new itinerary and receive a 100% future cruise credit to book another cruise. Cancellation conditions 2. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. Coach would have been better. Any help to resolve this matter will be greatly appreciated. Cruises beginning in 2009, this is not the first error and being loyal The even occurred in February of 2023. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. You dont know a week or 10 days in advance what will happen with the water levels. Just return on our river cruise . ******************************************************************************************************************************** We were looking for the same cruise we originally booked but for 2024. "They disembark in the morning, they go on the shore excursion, and they come back on the other side on the sister ship. Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. Viking refused to admit to us that we were misinformed, and did not apologize, but their policy will not change. Articles are of a general nature and should not be relied upon for individual circumstances. Other ships were docked at the pier. Planning a cruise? Does anyone know if Trip Mate customers have or are considering a class action suit against the company for fraud? When I asked to speak with a supervisor the "customer service" representative said "I am not allowed to transfer you - the supervisor will give you the same answer." What does Viking do Nothing. Most all other cruise lines have dropped this mandate. Cruise lines cancel Ukraine and Russia calls - Travel Weekly They offered us a 150 dollar non refundable credit to be used onboard. They have no intentions of giving my money back .Do I not have any rights? Poulsbo, Washington. International Association of Better Business Bureaus. Due to Covid pandemic our cruise got cancelled. Viking changed our flight schedule at very short notice. My Trip - Updates on Current Sailings - Viking Cruises They feature elegant Scandinavian design, spacious staterooms with large verandas, and both indoor and al . It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. How is this hard? If you happen to be in the same position there is a group forming to file a class action law suit against Viking. Anyone can write a Trustpilot review. 2022. Because we were given a voucher, we can not get out money back. Applies primarily to to bookings with the following content. It closely resembles one of Viking's highest rated world cruises in the past, Chairman Torstein Hagen said in a live webinar Sunday when passengers were notified of the change. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. Part refund, at least 25%. This is an awful company to deal with. This is our third time to book a trip, and in 2023, the medical requirement is still in place. The dire news youre reading about low water levels in Europe now, especially along the Rhine River, mostly concerns the cargo shipping industry in Europe. This was not the case. My bag is still missing and I will request (!) Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, The best places to see cherry blossoms around the US this spring, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March. We only wanted our money to be applied to another cruise in 2023. Viking's 2022 World Cruise Sold Out so Quickly, It's Offering - Leisure Cannot recommend whatsoever - there are better cruise lines who deliver & care about providing a decent level of customer experience - avoid them if you can. Any comments Viking? The complaint has been investigated and resolved to the customers satisfaction. My experience with Viking River Cruises is that if they cancel, they will either refund your money or give you a voucher in excess of the cruise value for you to rebook. We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. This also had the water turned off and was unable to flush. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Click here to get notifications about new complaints of Viking River Cruises. Viking Chief Health Officer Dr. Raquel . Viking Announces Return of European River Cruises in July - Travel Telling us that a voucher has no cash value is a shoddy business practice at best. Thats because the weight of the cargo such vessels carry affects their draft (the distance between the ships bottom and the water line). Not impressed and wi never book another trip with this company. Weve been cruising since March with no issues until August, said Schreiner. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Ships might be able to pass through a tricky spot, like Kaub, today but not tomorrow, or cant this week but can next week. Man finally takes fully-paid Viking cruise canceled by COVID - nj Viking Mississippi cancels Oct. 15 cruise due to low river levels A longtime editor at Cruise Critic, Erica has also written for The Washington Post, Fodors and Lets Go travel guides, and numerous print and online cruise publications. We also paid Port Tax for Honduras even though they chose not to book and pay to use the pier there. I purchased two of each of the following through ACH: Enrollment required. At Viking, your experience means the world to us. 3. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you . In times of high water, river boats can reduce their height by: Another aspect of river cruising is how much water does the ship draft? We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Refund on premium air payments that we did not receive in premiumservice. It's also a classic cruise itinerary. I have always liked Viking cruises and have been on 13, counting the one I am currently on. Obviously a 2 week notice was impossible in our situation. Viking Cruises cancelled all 2022 departures on its Kiev (Kyiv, Ukraine), Black Sea & Bucharest itinerary in response to Russia's conflict with Ukraine. #6339759. I have three times tried to contact Viking, by phone, email, and chat. A river level that is too high or too low can affect an otherwise great cruising experience. This post contains references to products from one or more of our advertisers. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 We have a very good rain forecast for this Thursday/Friday, and fairly heavy rains coming, so [the situation] might change.. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). I checked with many countries and all their restrictions have been dropped. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. He lied. Not at all, according to Rudi Schreiner, president and co-founder AmaWaterways as long as youre willing to be a little bit flexible. 12 reviews. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.
Abandoned Places In Hesperia,
Steve Palmer Obituary,
Funny Florida Court Cases,
Articles V
