I still did not hear anything back yet. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. think about how low this company is. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. It won't go in any direction! Receptionist only can communicate by email, even for the most important things for your business. DO NOT give them your payment info, DO NOT sign with them. This is a multi-location business. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. This company bills you for services you do not use. She apologized to me and promised me to rush to send me it by coming Wednesday. Paid for parking online and have now received parking ticket from private company. this is absolutely gross and scam. However, we will ask you to go through some security steps as part of our fraud-prevention policy. The additional increase in your monthly fee is due to the annual indexation. If you were to take direct space or a sublease you would also see these fees in your rent annually. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. Once they sell you something that will be the end of you being treated as a valued customer. Best, Lorraine Brule Global Customer Service at Regus. Lease period: April and May 2018 It won't go in any direction! Flexible Workspace Designed Around Your Needs. I sent Regus how my retainer process is going? * All prices shown are valid at the time of inquiry, based on 24-month contracts. No staff available for contacting on the event day. You should do so via your online account (www.myregus.com). The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Our invoices are due on the payment date that is displayed on them. I look forward to receiving more information from you. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. GO LITERALLY ANYWHERE ELSE. We will then confirm your retainer refund date and amount in return. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. If you have a helpdesk contact, we would expect a 24hours reply. Receptionist only can communicate by email, even for the most important things for your business. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Access our global network of workspaces and business lounges as often as you need. For clarity, you were also charged a retainer top up. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. But change is necessary and you as a change manager will be expected to lead from the front. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. For a break between calls, browse the development's many shops and restaurants, or explore the . Manage your Regus account in one place and make bookings on the move. I already enter my bank information twice. Develop, apply and embed the knowledge and skills acquired by this program to your organization. 6. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. This review was chosen algorithmically as the most valued customer feedback. It is IMPOSSIBLE to get them to stop charging. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Requesting your retainer refund is very easy: simply log into your online account (i.e. Have a question or issue with your current products and services? they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Their billing is confusing, they billing customers one month ahead. I would love the opportunity to help further but havent been able to identify your account. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. Setting up an automated payment is straight forward and can be done through the online portal. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. S. Where's gone them? A member of our team will get back to you as soon as we have the details. I was using virtual office space. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Hard revenue focused. Regus helps businesses find and create the right workplace for their people. With whom I spoke until now? We have checked and cannot find any payment details set up in your account. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. Prices are subject to change and will vary depending on the specifically selected products and services. I couldnt see your email address or Regus account reference in your message. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. He hung up my phone rather than transferring my call to them. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. I sent an email to Briana and asked how my process going on? When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. If you need further help, pleasespeak with our team member who is already in touch with you. I would love the opportunity to help further but havent been able to identify your account. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. GO LITERALLY ANYWHERE ELSE. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. Stay away!! As you did not process this correctly, the agreement continued an additional month. You will regret signing with Regus. Ts and Cs apply. My contact end of March 2021. And we have the solutions to help you work this way. Regus flagged this review for containing harmful or illegal content.Read more. I posted the review here and Sandra replied to me. Its an automated process. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. *T&Cs apply. Office staff are always friendly. 5. It is clean and smart and well organised. Best regards,Michelle Spire. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. It's an automated process. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. If you need further help, pleasespeak with our team member who is already in touch with you. Best, Lorraine Brule Global Customer Service at Regus. Contact the organizer to request a refund. Well guide you through the process. We will then confirm your payment date and amount. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Available for as little as a day, or as long as you need. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Ts and Cs apply. As you can see from your statement of account, available online (e.g. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Remember me SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . Please remember that the retainer is refundable at the end of your agreement. Absolutely unacceptable behavior. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Thank you, Lorraine Brule Global Customer Service at Regus. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Any that you do not require can be opted out through your online account. Work wherever you need to with flexible access to our global network of workspaces. Office staff are always friendly. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Setting up an automated payment is straight forward and can be done through the online portal. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Its an automated process. Where appropriate, well also take steps to prevent the situation from happening again. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Please remember that the retainer is refundable at the end of your agreement. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Trustpilot is assessing this review in accordance with our flagging process. Paid for parking online and have now received parking ticket from private company. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I still didn't get my retainer back. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. One time I was waiting on the phone for almost three hours. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. No staff available for contacting on the event day. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower Where appropriate, well also take steps to prevent the situation from happening again. As expected, I didn't get any reply yet from Regus. same goes with debt collector from malaysia that emailed me abt 3 months ago. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. but when u need support / CS to talk and solve ur problems its literally non existant. Thanks again for your comments which help us improve. 4. Regus helps businesses find and create the right workplace for their people. Get Regus reviews, rating, hours, phone number, directions and more. Here are 8 tips for writing great reviews. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. Transparency is very important to us, and all services can be opted in/out through your online account. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. I sent Briana of Regus an email about how the procedure was going this week. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Helpful (1) Alice C. on 9/22/20 I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Turned up at 450 Bath Road, Heathrow. It made me crazy and I asked him to talk with Myesha or Dom. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Best regards,Michelle Spire. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Changes in an organization are about more than just policies. We have a team of specialists available 24/7 to help you find the best solution for your business. Contact: +65 [protected] We find it very unfair that for this reason you post a very visible, insulting and untrue review. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Its an automated process. My Regus ID: ********. ive been trying to get my money back ever since. Manage all of your workspace and business needs. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Interested in a new product or service? Office Space and Coworking prices are per person per month and are dependent on inventory availability. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. We have checked and cannot find any payment details set up in your account. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. But when It comes to a refund retainer. You should receive your refund within 30 days after your end date. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. If it has been longer than 30 days, please get in touch so we can investigate further. this is absolutely gross and scam. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Need to find a different location? If it has been longer than 30 days, please get in touch so we can investigate further. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. 2023 Trustpilot, Inc. All rights reserved. They charge an excessive retainer fee. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. This is a complete con, and scam through and through. We also ensure all reviews are published without moderation. Customer service is simply poor. The company left an official comment to this complaint. If you refuse to pay their bogus invoices they will send you to collections. I couldnt see your email address or Regus account reference in your message. I contacted them about how processed my case after paying the fee for a virtual office. BBB Business Profiles generally cover a three-year reporting period. Regus Office rented: Wisma Atria Singapore They would not remove the items that I didn't want. Your satisfaction is very important. There is non existent customer service department. The company left an official comment on this complaint. The complaint has been investigated and resolved to the customers satisfaction. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. The company left an official comment to this complaint. After being in my new office they are increasing rent by 8.7%. Find event and ticket information. Submit a complaint and get your issue resolved. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! It can take many months and still not response. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. I am a small business and cannot afford any of this. I am so frustrated. Browse our full range of products and services. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. Unacceptable billing practices. The additional increase in your monthly fee is due to the annual indexation. If it has been longer than 30 days, please get in touch so we can investigate further. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. We appreciate your business. Share your photos and videos with others to prove the truth of your words. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. Thats no big deal, makes sense. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them.
Allgemein
