A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Q: I got a prompt asking me to grant permission for the app to access my location. There is no other method that I can possibly proceed with. If you tried all of these steps and are still having issues, you must check the mobile log files for diagnostics. Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? Q: What ifAutofillis not available for me in Settings? Reminds me of the Church lady on SNL! For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. The software giant kicks off public testing for its Phone Link software. Yes, multiple times. I have my new number on Microsoft account for 2 years now and my work have my new number saved in their system for the same period of time so I have no idea why my old number is in there. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. Which has been very aggrivating bc it's prevented me from not just all my important emails, but also from being able to get into my HP Desktop also! For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. A: Tap the account tile for the account youd like to remove from the app to view the account full screen. 01:13 PM Go toAdd Account, selectPersonal Microsoft Account, and then sign in using your username and password. You can turn App Lock on or off on the Authenticator Settings page. after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. Latest version (always automatically updated) from Google Play store: 6.1.4, on LG G2 Android 5.0.2 (stock ROM). A: Authenticator app already provides a high level of security for two-step verification and account management, and the same high security bar is also extended to managing your passwords. Therefore, having the phone and approving the request meets the criteria for the second step of verification. A: We're always working on new features, bug fixes, and performance improvements. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. Samsung users will also be able to view websites they recently visited on their phone from their computer, Microsoft said. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. You must have an Authenticator app installed on your device in order to use it. It can also be used to sign in to apps and websites that support Microsoft Authenticator. This helps add extra security so that even if someone else has access to your device, they can't fill or see your password, because theyre unable to provide the biometric or device PIN input. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. Autofill data is protected with biometrics and passcode: Before you can autofill password on an app or site, Authenticator requires biometric or device passcode. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Usually,you'll use your device's camera to capture a QR code on the site to geta new Verified ID, or a verification of an ID already on your device. A: When you open Authenticator, you'll see your added accounts as tiles. It is grey out on the app so I cant get my code that I need. By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. It is still a very reliable method of securing your online accounts, despite the fact that the app does not support Push Notifications. I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). To use Microsoft Authenticator, you need to first enable it on your Android device. Passwords on the device are encrypted: Passwords on device are encrypted, and encryption/decryption keys are never stored and always generated when needed. You can try to resolve your network connections through your phone settings. Contact your admin to fix this issue (uniqueness validation). What should I do? Use Microsoft Authenticator option does not send notifications to my Android phone, Do you try to delete accounts on Microsoft. A:To add a work or school account for passwordless or two-step verification, select the +button in the top right corner of Microsoft Authenticator > Work or school account> Sign inand complete the authentication on your device to add your account. If you want to completely uninstall the app, you need to first unregister the app in the app settings. A: Activity notifications are sent to Authenticator immediately whenever a change is made to your personal Microsoft accounts, helping to keep you more secure. Please try the above suggestion and if there's any update, feel free to let us know. A: You will see a prompt from the Authenticator app asking for access to your location if your IT admin has created a policy requiring you to share your GPS location before you are allowed to access specific resources. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. My MS Authenticator app does not show any 6 digit one-time-tokens. Oct 06 2018 @Robert WoodsSomehow I got mine to work. Additionally, because the app stops running as soon as you close it, it won't drain your battery. If you are still not able to add your account, please reach out to your admin. I have submitted feedback logs using Incident ID:UE5893G if it helps. On iOS, underSettings, selectHow to turn on Autofillin the Autofill settings section to learn how to set Authenticator as the default autofill provider. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. When you add a Microsoft account, the app requires network/internet connection. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. All Rights Reserved. This is not exactly the most elegant authentication solution I have ever seen. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. Notifications can be sent from any number of channels or in-band or out-of-band. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. CSP Partner security requirements where this community is meant for. You still use your password to access credentials to share with another organization. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. What is SSH Agent Forwarding and How Do You Use It? Use the faceID or fingerprintto unlock the device after restart, then try to re-enable passwordless for the account in Microsoft Authenticator. This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 Even deleting the app from your old device isn't enough. I have been trying to log in to my Microsoft account on my new laptop. The notification you get that verifies your identity is also displayed on any other running app. 05:53 AM I had to go into the advanced set up to be able to change it back. Why am I seeing this? After setting up the Authenticator app as an autofill provider on your phone, it offers to save your passwords when you enter them on a site or in an app sign-in page. Get The Word Out About Your GoFundMe Campaign! To change where you receive your notifications, sign in to theWhere can we contact you with non-critical account alertspage of your account. A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. However, I now get three notification sounds after approving the request. Then sign on with recovery account to do the restore. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. Adetailed explanation of the backup and storage process is available if you want to dive a little deeper. Of course they are. With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. To open the app, you must enter your username and password. If your work or school uses Azure AD accounts, they are able to turn off this feature. Some work and school accounts require an additional PIN whenever you verify your identity. Microsoft's efforts with its Phone Link software are just the latest in a series of moves to more closely connect Windows computers with Apple's popular devices and services. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. If you don't see an answer to your question, go to theMicrosoft Authenticator app forum. If not, it could be a problem with the network connections on your phone, or the notifications channel from Android or Apple. If you send your log files, Authenticator app engineers will use them only to troubleshoot customer-reported issues. Thanks. steps: 2.If you give some error log, try to change network, try to use 4G or other WIFI network. If the date and time is wrong, or out of sync, the code won't work. Do you try to delete accounts on Microsoft The country name is stored and reported back to your IT admin, but your actual coordinates are never saved or stored on Microsoft servers. We found that theres no way to export all your accounts, and then import them onto a new phone. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. I had to start app every now and then to get the MFA approval notifications, despite battery saver off for this app. The only thing I see working on the Android app is the countdown random number You might need to talk to your service provider to help with the Android or Apple notifications channel. A: No. --If the reply is helpful, please Upvote and Accept as answer--. You can fill out a form to allow or deny Autofill for your organization andsend it to the Authenticator team. Youll now receive a notification on your device anytime a new sign-in is detected for any of your accounts that are using Microsoft Authenticator. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. Q: How do I turn on password autofill in Authenticator on my phone? Beam) I click on "UseMicrosoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. - edited If this occurs to you, reach out to your support admin for help, and provide the following details: Use Azure MFA (Azure Multi-Factor Authentication), not MFA server.. Q: Does Authenticator use App Transport Security (ATS) on the iOS version of the app? Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. Control vibration. The passwords are saved as part ofyour personal Microsoft accountand are also available when you sign in to Microsoft Edge with your personal Microsoft account. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. Authenticator app isn't receiving notifications to Technical Presales and Deployment Services team, Microsoft account security info & verification codes. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. Q: Why is my account tile gray and inactive? What should I do? Push notification authentication validates login attempts by sending access requests to a mobile device that has been linked to the system. Autofill is not currently available for work or school accounts. A: Apple Watch and Android wearable devices (such as Samsung Galaxy Watch) are currently incompatible with Authenticators security features. This type of account is frequently called a "broker" account. I also deleted all accounts on the app, uninstalled the app and reinstalled it. How To Enable Push Notifications For Gmail On Android, How To Enable Push Notifications For The Wells Fargo App, The Effect Of Social Media On Productivity, How To Use Social Media To Grow Your Email List. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. The app is available for free download on both Android and iOS devices. Use biometric hardware. Q: Will my users work or school account password get automatically synced? I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. Always allow (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. Can you get notifications from other apps? Make sure the device is registered. 01:53 AM "This builds on our continued efforts to bring you closer to what's more important," Panos Panay, Microsoft's chief product officer, said in a blog post announcing the feature. Much thanks mate! It works for me. I have moved the Authenticator app from the old to the new phone and it seems to have worked: the new phone has the app working and connected to my work account. Over the past few years though, Microsoft's introduced features to make Windows PCs more Apple-like, a revamped Apple-friendly photos app, moreiCloud syncingand version of phone link software for devices powered by Google's Android software. If you have feedback for TechNet Subscriber Support, contact Check if your devices get notifications when the app is open or closed. Whenever I try to enter a MS service (e.g. Q: While signing in to my work or school account using the default mail app that comes with iOS, I get prompted by Authenticator for my security verification information. Jul 24 2020 You canalso remove youraccount and attempt the sign in again. There are numerous issues, for example, that the app does not support Apples iOS devices or Googles Android devices. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. I would suggest you contact Microsoft support directly - Contact Us - Microsoft Support- if you can't get access to a browser where you can log in to account.microsoft.com and use the available options to reset your authentication methods. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. For the Outlook account, youd follow the same steps. These modes can prevent apps from sending notifications. Make surethe accountisregistered for passwordless andisjoined to you work or school. If you change your mind, you will need to go to Settings and manually enable the permission. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. Problems started when I upgraded to MS Authenticator. Q: I'm using the verification codes in the app, but how do I switch to the push notifications? For example, if we use WIFI. You don't need Microsoft Account. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. Q: How do I make Authenticator the default autofill provider on my phone? A push notification authentication is a notification that is sent to a users device in order to confirm their identity. microsoft authenticator not sending notifications new phone
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