Complain to the housing ombudsman The housing ombudsman is a free and independent service. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Gateshead Now is a collection of the latest news from Gateshead Council. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. A public consultation on the future of Gateshead Council's Leisure Services has commenced. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Top Jobs in Gateshead, England. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. We encourage our people to think differently, do the right thing and be innovative. Homepage for Gateshead Councils Benefits and Council Tax information Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Some of these repairs need to be inspected before the repair can be done. You can also claim compensation for the damage that has been caused during repair work. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. If your repair can't wait until the programme we will carry it out within the normal timescales. To keep up to date, why not follow us. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. We are Gateshead Council's Housing Team. Thursday 26th January 2023. We have guidelines on how long different repairs should take. Gateshead Council 4.0 . A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Gateshead Council. Payslips. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. As a council housing tenant, you are entitled to a good standard of living. We will need to look at what has been damaged so please don't throw anything away. endobj Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Planned repairs usually need an inspection before work is done. E6 2JA. Failure to do so could give you grounds to make a council house disrepair claim against them. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. To access this support or speak to an advisor, contact Business Gateshead today. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu 3 0 obj These include re-fixing toilet seats and repairing minor leaks. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. We hope to reschedule these events at a later date. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. : 50K - 53K. London What are the costs and charges at Watergate Court. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Request a FREE property inspection to find out how much your claim is worth. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. The site has been designed with residents and local groups to ensure it is easy to use. You have the right to appeal if you don't agree with a decision to charge you for repairs. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Whats in it for you? https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Call us on 0333 050 8887 to start the process or fill in the form. You can create a free account to post activities, services and promote organisation working in Gateshead. Unfortunately, this job posting is expired. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. For further information please contact the Involvement Team by: Civic Centre Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Office 3750 Repairs update You can now report your non-emergency repairs. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. This covers things like outside painting, replacement windows and annual gas servicing. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. These are repairs which could cause injuries or further damage if they are not dealt with quickly. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. We will tell you in advance when any work like this will happen. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. I have to tell you, this week I have had four complaints that have been going on for two years. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. This includes both small leaks and emergency repairs. Internal deterioration such as damage to carpet, walls etc. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Wherever possible we will place the order immediately. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Read more about the Housing Capital Investment Programme. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. This makes sure that everyone is treated fairly. stream If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Gateshead We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. We will pay compensation for damage which is our fault or our contractors' fault. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Don't worry, we can still help! The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. This is known as the Right to Repair scheme. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. endobj Gateshead Council aims to complete the backlog by late March next year. She added: "Someone has got to own it. Our business support events remain cancelled for now. 1 0 obj The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Some work to your home is done as part of a planned maintenance or investment programme. View details of your former and current tenancies including rent statements and repair. Employer Est. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Reporting repairs Home. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. 2 0 obj For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. The team were very helpful and understanding of my dangerous situation. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. % endobj We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. If so, please keep reading as youre just what were looking for! xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council.
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