'I have always used the same email address,' says Dave, 79, from Cambridge. on Sky allows former customers to keep their email account free of charge and indefinitely. This was a pain, but I went along with it or else I couldnt use email. Many customers find the BT community forum is a great way of getting help. It's good (???) for DISH Protect Silver unless you call to cancel. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. Unable to send mails to btinternet addresses - Plusnet I consistently receive this warning:whenever I try. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The whole ISP domain is blocked. So hardly time for a timeout to have occurred. Terms and conditions of the sale . provided; every potential issue may involve several factors not detailed in the conversations Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake Below is an article to help guide you through the process. This isn't just a small delay. We have received reports that emails to btinternet.com email addresses are being blocked. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. on Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. In my view, the Postmaster group are doing it the wrong way round. Refunds. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. Do other emails they send get to where they need to go? on This is going to need looking at by their email support team. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. Comic should be in the grade given in the listing title. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. Please check your email settings. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Contact Us - Customer Support | DISH A workaround would be to use another SMTP - for example gmail if you have a google account. ), on I expect that they are simply burying their heads in the sand and do not look at all. 2 days ago I suddenly stopped being able to send emails and get the message below. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. BT Mail | @btinternet.com | Cannot send mail - BT Broadband Fix a problem | BT Help 09-07-2019 Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. Customer: replied 2 years ago. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. 11h40. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. 19h39. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. by While members are not getting emails, they do appear as posts on the Google Groups page. To start the conversation again, simply 16h05. Are there really just two of us having this problem? 15h24. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. 16:52 EST 04 Mar 2023. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. The worrying thing is I don't know how many other emails I'm not receiving. A warm welcome to the forums. 18h40. 26-08-2021 Log out of your email account then, Using an email program? What does this mean? Some links in this article may be affiliate links. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. Just goes straight to outbox, then tries to send . I've got a "failed delivery message". 19-12-2022 I can receive emails. Although port 587 will usually work, port 465 is the recommended port. 14h08. Townman, Gandalf. It's not just that there has been a delay. You may have to register before you can post: click the register link above to proceed. Not receiving @btinternet email - Microsoft Community About 4 days letter I get a reply saying the message could not be delivered. Solved: Unable to send email from Outlook app - BT Community Sending or receiving email. We understand that you are experiencing issues sending emails. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. It is very annoying, I hope you guys reach me out soon. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. on By coincidence(? I then asked them to login to BT webmail and send me another email and that one came through straight away. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. All postings and use of the content on this site are subject to the. Log in issues. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. Go back to . BT Email: I can't send or receive email | BT Help - BT.com Today all of our emails addresses would receive, but not send. any proposed solutions on the community forums. If I changed my email address I would be bound to lose something important. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). We do not allow any commercial relationship to affect our editorial independence. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". 15h31. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. They forecast a response within 72 hours. I can't send or receive messages in Outlook - Microsoft Support One of the mails having been sent as long ago as April 4th. No disrespect intended as your advice is probably based on years of experience of BTs service! 13h52. I've rebooted twice and reinstalled Office 365 without success. Can I move my BT Email address to another account? - last edited on 21h18, I have got my email working again. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. I changed "Authentication" to "Password" and clicked on "Save". I have cleared cache and data. This is NOT 'A solution'. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. The other two people that are having the same problem are using Samsungs, but haven't said which model. Virgin Media says email accounts are only available to current customers. If that doesn't fix the problem, see the next section. Why cant my email address have BT.com in the display name? Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. The accounts work on BT Webmail, both to receive and send. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. I consistently receive this warning: whenever I try. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. For additional information, see the Global Shipping Program. We shall never know, but fingers are firmly crossed that the service will return to normal. 23-04-2021 to know I'm not alone. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. Anyone else experiencing the same issues? Emails from btinternet.com addresses not received. - Plusnet 2. Surface mail is also available; please e-mail us for . 13h37, on How can we as customers get BTs attention and ensure that there is a fix? on https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on Rest assured that we'll do our best to assist you or get you pointed in the right direction. 11-07-2019 I also feel slightly better I am not alone. 20h13. 4) Send an email to your main contacts to let them know your new email address. 25-08-2021 14h17, on I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. BT Email - best practices for postmasters and senders of email. Thanks for the examples that have been provided so far. Looks like no ones replied in a while. 14-07-2019 Typical script! This site contains user submitted content, comments and opinions and is for informational purposes Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. TalkTalk allows you to access your email account for 12 months after you switch. Your post does not go to BT. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. only. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". Ive also tried not using advanced settings at all with exactly the same results as described above. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 10h59. Google Groups emails from BT & Earthlink addresses not getting It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Send yourself a test email. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Townman, Gandalf, anneoconnor. Problems with email. Please update the server configuration to continue connecting to this account", with the option to cancel or update. Thanks All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. All other emails to other systems have no issues. Unfortunately, it did not work. Yesterday, I managed to contact BT via webchat. My email is not sending from my iMac (iCloud). I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). So, I did checked around it seems that smtp is not working. Though any rejection on our side should be returned back to the sender as a bounce. Many have had the same address since they first went online many years ago. 15h31. It's very annoying and slightly weird. 14-07-2019 That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. 26-08-2021 BT internet email problem Hi. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. - edited Maybe that's the issue, although there has been no problem up until yesterday. My BT email is not working - Apple Community 11h05. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. I can't afford the risk.'. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. Our standard shipping option is via Royal Mail airmail. Today all of our emails addresses would receive, but not send. If yes, we recommend that you check if the issue persists while on safe mode. Neither of these has solved my problem. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. Its probably not directly relevant to your problem, but who knows with Apple!! We have received reports that emails to btinternet.comemail addresses are being blocked. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. Does anybody have any idea how I can resolve this, other than changing ISP. Page 1 of 2 1 2 Last It takes a while to get a reply from the Postmaster but they will respond. on Hi on 6h00. on I am using the Outlook app on a Samsung phone. Thanks for the super fast analysis and reply. That is because he has a Virgin Media email address, which would be deleted if he switched away. 26-08-2021 23-04-2021 23-04-2021 What do I have to change to make my emails send? Any ideas? This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. 23-04-2021 If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. . 13-07-2019 Tried on various devices with same result. This has made me want to look a bit further and so I found the Community. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter Thanks for the suggestion. on A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. If not, how do we get a moderator involved? 16:52 EST 04 Mar 2023 I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. Accounts that are inactive for six months . My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Those who leave have their email account terminated and closed 90 days later. 09-07-2019 For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. I spoke too soon. So it seems to be something between Android and BT Mail. But again got error messages which I now cant remember. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Here are some answers to help you. 26-08-2021 on by Have you had the chance to check if the issue persists on a different user account? If everything works fine in webmail, you may need to check your program settings. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. 19-12-2022 I know that I haven't received most of the emails sent from btinternet.com addresses at all.
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