You can purchase and reserve tickets in any combination up to the ticket limit for the event. I had the opportunity to study abroad in Australia during the summer of my Junior year. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. Yes, if you don't log in you will see a selection of national events. More information relating to mobile ticketing will be communicated in the lead up to the season. My AFL Membership card has not yet arrived, what should I do? <> We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) What does General Admission (GA) mean? If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. Tour dates Ticketek is selling for the following venues only. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. Requesting a password reset during the on-sale will use your time limit. Yes, all events that Ticketek ticket for can be found on the mobile site. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. I would still like my tickets mailed to me at my overseas address, is this possible? How do I unsubscribe from My Ticketek emails? . No, only Mobile Tickets can be added into your Passbook. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. When tickets are no longer available the event will be displayed as Allocation Exhausted.". Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Please try again, or try reducing the number of tickets you have selected. Tickets will not be issued to persons other than the credit/debit card holder. Can I sell tickets using online auction sites like eBay? It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? How do I gain entry to the venue using Passbook? If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). In most cases, tickets must be returned to the place where they were purchased. Can I request a refund if I change my mind about attending the event? Ticketek Terms and Conditions of Sale. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. Invitee A changes their mind and does not proceed with their purchase. How do I update my credit or debit card details once they have been saved? Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. What are the reasons I can request a refund if I have purchased Refundable tickets? Select your desired area, then select the $0 member ticket. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. Please see our tutorials on how to reserve seats in the AFL Reserve here. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. Version 5.22 B82 R0 If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. Print this PDF as this will be your access to the event. What if I need accessible seating? We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? No, refundable tickets can only be selected during the original purchase. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. endobj General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. This refers to the various levels of ticket types on offer; e.g. Your barcode to access tickets is generated upon your renewal. Will mobile tickets be removed from the Ticket Wallet after an event? General Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. % If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. What qualifies as a concession ticket? AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. You can log in with your email address and password to access member only content. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Venue/City Box Office - collect tickets when you arrive in New Zealand. chevron_left. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Hello fresh has an offer on Ticketek, which is a scam don't click it . Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. How do I find out the expiry date of my Ticketek Gift Voucher? ) Can I use text or download images, photos and videos from the site? In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. General Terms and Conditions If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). Select an event category type from the Genre drop-down menu and click 'GO'. There are so many people queued up outside the MCG, waiting to get in. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. Where can I get more information about privacy for Friend Spotter? Please ask your friend to check their junk mail. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. What happens if my phone is out of battery or my network coverage is low when I get to the venue? After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. The email may have been filtered by a spam filter. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Guest passes are subject to availability, and information on guest pass availability can be found on our website here. We do not send tickets to PO Boxes or business addresses. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. At this time Ticketek NZ cannot post tickets overseas. Invitee A starts purchasing two seats from hold. Invitee B purchases the two seats they were assigned at step (b). https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 Be sure to select the discounted 'member' ticket. Do I have to save my credit or debit card details? If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. My Ticketek Gift Voucher has no Voucher ID? No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. Sign In Join today Please note: AFL House is currently closed to the public. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. You will get an error message if you enter the Voucher ID incorrectly. You may also wish to consider taking out a relevant insurance policy to . The example above is for an adult barcode. To do this, please check the 'keep me signed in' box when you log in. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> Change My Location Ticketek routinely mismanages ticket processing which should be simple. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? How will I know when my content is personalised? You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. We liaise closely with event organisers on matters related to ticket scalping. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. We will be in contact with you within two business days of receipt of this information. How do I access Accessible seating tickets? 3- 12 - Junior Ticket. Juniors aged 7-14 years are entitled to purchase a junior ticket. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. You will need to provide some form of ID so that the staff can access your Ticketek account details. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Who is entitled to a concession or child ticket? You can access specific privacy information for Friend Spotter . How can I receive my Ticketek Gift Voucher? Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. What happens if I purchase multiple tickets and haven't received them all? If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. <> Can I delete the details of my saved credit or debit card? No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Some events have more than one price type. They will be assigned the next two seats along (next to Invitee A). As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. Concession and junior barcodes will show up as such. Can I buy tickets if I am based overseas? How can I get Ticketek to sell tickets to my event? Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. I've sent an email invitation but some or all of my friends did not receive them. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. What happens if my tickets do not arrive in time? The transaction limit is 10 at both Marvel Stadium and the MCG. iPad, tablet PC, laptop) to gain entry to an event? details of the event including: name, date, time and venue. Please comply with any stated ticket limit for this event. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. By clicking this link, a web page will be displayed containing your ticket. Will I be notified of event / gate changes? Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. No, Ticketek Gift Vouchers are not reloadable. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). What are the terms of General Admission (GA)? There are over 20 circumstances you may request a refund. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. Ticketek will only mail tickets to the residential address of the credit/debit card holder. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. What happens if I forget my phone or my battery dies at the venue? Some pages may contain a virtual tour and a seating map for that venue. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. The obstruction varies in different venues. When attending the event ensure you can present your card on request. You may be required to submit to a search of your person and/or possessions before entering the event. Sell tickets directly from your Ticketek Account. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. www.accc.gov.au. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Why can my friends (invitees) only purchase the held tickets one at a time? Am I able to 'top up' my Ticketek Voucher with more credit? If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. Their customer service to follow up and right the problems is poor. Where can I find my AFL Membership number? For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Ticketek may charge a reasonable fee for the replacement of tickets. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. If you do not receive your club of support pack please contact the club directly. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. Request details from Ticketek when booking your ticket. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. The MCG does apply an additional transaction fee. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. Find out more about. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. Please note that there will be large wait times on the phone when dining tickets go on sale. stream I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. This can be accessed using the 'Share and Save' button on the mobile ticket. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. This allows the Friend Spotter feature to link your seat location with your Facebook friends. To purchase more than one set of tickets to multiple events, click on the. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. My address has changed. Enter the required information in the fields provided. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. There was a spelling mistake in the email address entered. Your AFL online account allows you to access all information regarding your 2023 AFL Membership. There are no guarantees. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. No, there will not be a priority system in place for AFL Members dining in 2023. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). "The @Ticketek _AU app has crashed - right before Ed Sheeran. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event.
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