#DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. Remote/Work from Home position. Stonewater has announced the promotions of two customer experience directors to its management team. Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw. A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. You could be our next: I will raise any outstanding repair you have with the team and they should be in touch. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. new homes for sale in gonzales, la; jfk airport covid testing requirements; norman, ok mayor political party; switzerland cemetery records; Stonewater did an excellent job of communicating before, during and after our recent roofing job. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. . Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. Customer Service Rep, Remote Customer Service. 68% of employees think that Stonewater has a positive business outlook. You can find it here. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Intersectionality, domestic abuse and housing #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof Call your management office directly or the local authorities at 911. To get a job at Stonewater, browse currently open positions and apply for a job near you. Put simply, if you want to make a positive difference, working in housing is for you! Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach Or you can send us a message on our website. If you are reporting an emergency, please do not utilize this means of communication. by chloe calories quinoa taco salad. A free inside look at company reviews and salaries posted anonymously by employees. Copyright Stonewater. WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. David Lockerman, Customer Experience Director. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention You can register for MyHome, and MyRewards at myhome.stonewater.org. Listed on 2023-03-03. Stonewater is a leading social housing provider. Customer APP ID: stonewater. Others should be encouraged to follow their lead. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. We definitely dont want to be that organisation so its not good enough that only 67% of our responses were on time. Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd Over the last three months weve carried out a whopping. Scheme Co-ordinator stonewater customer promise. This is based on 49 anonymously submitted reviews on Glassdoor. https://lnkd.in/eSUqezkm, We can't help you find love this #ValentinesDay but we can help you find a job you'll love! If you are reporting an emergency, please do not utilize this means of communication. The affordable housing at Myton Green sits on a larger development of 129 homes being delivered in association with Vistry Partnerships, Warwick District Council and Waldeck. Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. As we break into a new decade, what exactly are the big issues in social housing today? Use this form to let us know about incidents of anti-social behaviour. Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us. Copyright Stonewater. This form will not work unless you enable cookies. #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day I want to celebrate all the great work our teams do. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group cscl star vessel flag autism and narcissism differences. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. hlRmk0+}K`,j"c[IvNsztiDc@h Isgho Votre ducation notre priorit . Partnering Surveyor - Design & Special Projects ;R?q:40? BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. Phone us: 01202 319 119. To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. We value the importance of what EDI brings to our organisation, our colleagues and customers. New Homes Coordinator Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. I could pick out names but does that not devalue the work others do. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. (Usernames and Passwords are Case-Sensitive). Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market. Customer Experience Advisor. 8th March 13:30 stonewater customer promise. *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll stonewater customer promise. If you would like to send us feedback please visit Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. Keeping customers safe and delivering quality services to you really matters to us. If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org Stonewater customer community group on Facebook. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! These agencies . They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." . Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. Questions were not too difficult and it felt very relaxed. #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you Retrofit is a key solution to some of the energy bill challenges were facing today. Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. Feedback. hbbd```b``5 L@E) $3H@i Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. Largo FL 33777. Overall, 67% of employees would recommend working at Stonewater to a friend. You're family. The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. 4615 Walzem Rd, #200; San Antonio, TX 78218 . stonewater customer promise . You can see our Customer Commitments here. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Project Officer Does Stonewater offer an employee assistance or workplace counselling program? We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. Stonewaters goal is not to work with general agents or quote mills. If you are a registered user, please log in. stonewater customer promise . invitation to love poem analysis; how to take care of your soul sermon; list of largest unsupported domes in the world. Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. stonewater customer promise. cscl star vessel flag autism and narcissism differences. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. You can see our performance for the last quarter, as well as the previous reports on our website. 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death Day 5 of #NCSW2022 is Customer Service Recognition Day! Watch this space. Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. Interviewers were very welcoming and made me feel at ease. Congratulations to them both.. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. Customer enquiries. ^Alex. The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. Perpetrator accommodation removing the cause of harm They handled all the details with the insurance company. Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. This latest performance shows some areas where were hitting our targets and others where were not there yet. We may not get better overnight but we promise well keep using your feedback to get better. Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. June 29, 2022 russell hantz wife; Category: . (i Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. How can we deliver good, quality, and affordable homes to the people wh Development Manager If you are a tenant and have not yet registered, These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. For all general enquries, including queries about your agreement, paying your rent etc. Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. 09/27/2022. Excellent customer support. If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance. LEARN MORE z[|WC{]f. #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m Christian Lauterbach - Sicherheit im Betrieb. Whilst Im proud of what weve already been able to achieve in customer experience, we have no intention of standing still. Overall, 67% of employees would recommend. Your name * Your email address * Confirm email * Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Stonewater. We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city.
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