As far as the servers in the Haven restaurant (and others), we generally leave $5 or so for each meal since you will have a different server each time. What is Norwegian Cruise Lines largest ship? With Europe-trained butlers, there is no request that is to challenging for them to handle. The Haven offers unparalleled accommodations aboard Norwegian Cruise Line vessels, and offers guests private access to exclusive spaces such as The Haven Lounge and The Haven Restaurant (Or, if on a Jewel-class ship, a dedicated speciality restaurant that is used for exclusive breakfast and lunch offerings). one night my closest door kept opening as the ship rocked so i called the night butler and he fixed it. - you should always consider paying more if they did something special for you that made your cruise more enjoyable. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). This means that Haven guests will be able to skip any lines that may occur onboard when disembarking at destinations while sailing on the cruise and maximize their time in ports. Bliss Collection by Norwegian pillow-top mattress on stateroom beds. Whenever you need the high-touch to make your cruise extra special, the Royal Genie is there to cater to you. To find out more, please, Traveling with a group of people? Dine together as your butler serves a meal from our special Suite menu. While some butler services are more formal and reserved - as you might expect from a traditional English manor house, others try to be more fun and family friendly such as Royal Caribbean's Royal Genie. Guests of The Haven additionally have the option to have meals served to them in their stateroom by a Haven butler. Upstairs is an outdoor sundeck with padded loungers and clamshell seating. Available on Pride of America, Norwegian Dawn, Norwegian Spirit, Norwegian Sky and Norwegian Star. But the extra services are the real reason cruisers love Disney's Concierge level. Silversea was the one of the first cruise lines to introduce butlers, and the service is available to guests on all of the line's nine ships. Along with the assistant butler or cabin steward, your cruise butler offers services ranging from prepareing your room, delivering room service, ensuring that your mini-bar is stocked correctly as well as coordinating other details such as dinner reservations, laundry service or even helping to book shore excursions. These Guild of Professional English Butlers are among the best anywhere at sea. A line-by-line guide, The 5 best cabin locations on any cruise ship. They also supervise the room steward and makes sure things are done properly. Pre-Cruise Haven Concierge Desk Requests: When you book the Haven luxury experience, approximately 60-days prior to your sail date, you get a U.S. mail letter from NCL. ), http://boards.cruisecritic.com/showthread.php?t=2518748&highlight=butler+request, http://boards.cruisecritic.com/showthread.php?t=2495216&highlight=butler+request, http://boards.cruisecritic.com/showthread.php?t=2395495&highlight=butler+request. Concierge guests get priority reservations for cruise excursions, dining and onboard activities. The first thing right after checking-in (Registration) is a butler personal escort on board to your stateroom if. Available on Norwegian Dawn and Norwegian Star. Perhaps youll find yourself at one of the lounges enjoying some live music, or maybe you just feel like slipping into your pajamas and enjoying a quiet dinner en suite, delivered by your Butler? Now we are really looking forward to a new experience on our April trans Atlantic cruise. These private spaces offer a quiet and relaxing space for guests wishing for a retreat from the excitement of the rest of the ship. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. Once you're on the ship, your concierge is available to tweak reservations, make new ones and arrange for priority tendering in ports of call. Handy when away from your cabin to call cabin mates or order services. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. The first time I let the butler spoil me since I was a suite rookie. The last two times I laid, it out what and when I wanted - perfect - no disappointments - it is a great three part system. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. The room size is identical to a balcony, I am referencing the AFT FACING PENTHOUSE SUITES, with Butler/Concierge. They also. Nobody should hang you up. While this is not a true pro-active butler service, it is a major step above a loyalty lounge concierge. One key difference between butlers on big ship lines like Royal Caribbean, Norwegian, Disney, Celebrity, and MSC and those found on smaller ships. When we talked to the butler, she said, "I'll bring you a menu. They also handle your priority disembark at the end of the trip. While this is an absolutely fantastic service, a cruise butler is an active helper vs a passive one waiting for you to ask a question. One afternoon we arrived back from a long day to find a ham/cheese sandwich waiting for us - we devoured it and after that we went through BLTs, turkey, you-name-it. Each butler serving that special VIP area of the ship received formal training at the International Institutes of Modern Butlers. Thanks to all. Our points-obsessed staff uses a plethora of credit cards on a daily basis. 957 sq. Retired Asst. Your butler will also serve your meals on your private verandah, offer you a choice of luxury bath accessories and discuss your dining preferences with the ship's chef. Oceania Cruises sends its butlers to the Guild of Professional English Butlers. The service operates as a dedicated phone line, available Monday through Friday from 9 a.m. to 9 p.m. Eastern time, and can be reached by calling (855) NCL-HAVEN. In addition, Norwegian Cruise Line Haven's butlers offer in-suite dining service and evening turndown service for your enjoyment. Butlers aren't run-of-the-mill cabin stewards. It will likely also be in accordance with the level of personalized service that you recieve. Ship and Suite Orientation. Find the right card for you. Additionally, access to The Haven Sundeck is restricted to guests 16 years and older, offering a private space for adult guests onboard. Enrollment required. Firstly to request service to which he informed them he would be with them shortly as he was with another guest. Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/NCL-introduces-concierge-service-for-top-guests. Our butler had just the right balance of being attentive but not overbearing, and it was the same with the room steward. Listed on 2023-03-02. The Haven is usually located at the front of the Norwegian Cruise Line ships, and guests will often times be able to experience the same view that the ships captain possesses from many of The Haven spaces. It is not uncommon to tip $300, $500, or even more if you are actively using butler services and they are providing extrodinary service. ft. Started June 21, 2021, By Butler service is most commonly found on small ship luxury cruise ships such as Regent and Silversea. 574 sq. Your butler will set up your suite to your specifications, serve meals personally in your room or on the balcony and sometimes accompany you to the theater to show your reserved seating on Evening Chic nights. It works every time, and I get my soda fix. Not Haven, but never the less, butler service and had issues with 1 butler, but after talking over the issues with the concierge, the issues were corrected. After 50+ cruises, only our second with NCL, we are booked in a cabin with butler servicewhat services can we expect from the butler? In addition to packing and unpacking for you, your butler on Celebrity cruises will serve your meals, course by course, to you in your suite. We had breakfast in our suite most mornings - sometimes just continental and sometimes ordered from the Haven menu. The concierge takes care of your needs OUTSIDE of the room - so things like shore excursions, restaurant reservations, spa appointments, priority disembark at ports, priority tendering, etc. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. 24-hour trained and certified suite butler. As you're sitting at breakfast you remember that you wanted to ask for extra ice in your bucket, and you don't want to forget again touch the button labeled Cabin Steward and voila! Enrollment required. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. All Rights Reserved. But, either or both of these individuals do hold the keys to amping up your experience and making you feel like a VIP. So we'll be trying that out next summer! This may be something that is a difference between European standards and American. Sometimes it's worth a large investment to reap the benefits of a great credit card. Similarly, a butler may go into your room and set up a vase of flowers or a display of cookies, he (or she) isn't there to clean. Celebrating a birthday, anniversary or honeymoon? If the ID card is bad it gets worse. Relax with an incredible floor-to-ceiling view, and let the butler and concierge take care of the finer details. What they do: Butler services include packing and unpacking, complimentary dry cleaning, shoeshine and related services, dinner reservations in the ships' specialty restaurants, spa and shore excursion reservations, salon and spa appointments, arranging cocktail parties, providing gourmet snacks (including caviar) at tea time. Greets you at the cruise terminal on embarkation day for priority check-in and to assist as you board the ship. We used the butler very little outside his duties, most of which could easily have been done by the room steward. If you make friends on the cruise and want to invite them back to your cabin, your butler will arrange for a private cocktail party in your suite, complete with champagne and chef-prepared delicacies. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. cleaned and ready - that failing then escorted to the Haven restaurant or other specialty restaurant for lunch. For immediate help, please contact Heather directly: 630-779-9301 or : Why You Should Consider A Holiday Cruise This Year. Two minutes later they called again and got the same answer, and the third time they called a further minute later they seemed angry with him. Guests staying in this type of Haven accommodation additionally receive complimentary access to the NCL Thermal Spa Suite onboard during regular spa hours. With up to 598 sq. The butler will deliver your multiple course dinner to your cabin, and book your shore excursions, specialty dining and entertainment seating. Listing for: Simpson Housing LLLP. I love Schweppes bitter lemon, but it's not distributed where I live. On the first day of your cruise, a butler might meet you in the shore-side VIP lounge, recognize you and already know your name. phone to call my cabin mates - it works ! Butler service is something usually offered to passengers who've booked a top-level suite. CC Help Jenn Norwegian Cruise Line ncl concierge service ncl concierge service By rwallner, August 16, 2019 in Norwegian Cruise Line Followers rwallner 3 July 3, 2019 Michigan #1 Posted August 16, 2019. This is a question that we are often asked by guests. We may receive compensation when you click on links to those products. If anyone has given us outstanding service, we will tip extra at the end of the week. Plus, youll be pampered with a deluxe array of complimentary amenities and personal service from a butler and concierge that help create a vacation experience youll never forget. Celebrate your arrival on board with a complimentary bottle of champagne or sparkling wine and let the stress of the real world float away. Operating as a payor-agnostic, wholly owned subsidiary of Humana, our . Plus, a butler does way more than simply being your personal concierge since they are truely part of your overal vacation experience. He was visibly perturbed by this so I told him to just go and sort out their "emergency" and I would serve our food myself. As first time suite passengers enjoy the services offered - on the next cruise. We were escorted on by the Concierge and he took us to lunch. This suite features chic decor alongside a master bedroom, second bedroom, private bathroom, living room area, and balcony. ft.*. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Passengers exempted from the new (uncommon for the industry) room service fee are only the occupants of "The Haven" suites. you also get free pay per view movies! Watch the horizon glide by from expansive private balconies. The help and assistance 24-hours a day, of a trained and certified butler. What they can do though is virtually everything in between. The concierge usually has a desk in the ship's reception area or, if specifically for passengers in a certain cabin category, the concierge may have a desk in the library or a special VIP area of the ship. In many ways, this is the case with cruise lines establishing a protocol for "prepaid gratuities" where only the stingiest guest would consider ways to remove the tips even though it is really the crew members wages that are for some reason labled as gratuities. Your Royal Genie will arrange for a special celebration just for you. The Haven Restaurant offers an unparalleled dining experience, accompanied by exceptional service. You will interact with your butler inside your cabin or pass him in the hallway as you walk to and from your suite. Makes onboard reservations for everything from meals to child care to shore excursions. Guests in the Grill-level suites enjoy high-end service, and are assigned personal butlers who do everything from serving champagne on your verandah to helping you put on your cuff links for a formal dinner. 5 big changes you should know about coming to Norwegian Cruise Line in 2023, Comparing Norwegian Cruise Line sailings to Alaska in 2023, 17 kinds of cruises you didnt know Norwegian Cruise Lines offered, Norwegian gives inside look at Prima cruise ship christening, I lived on a cruise ship for 100 days, here's why cruise travel is still the best way to study abroad, Cruise travel insurance and why you need it. They also feature two bathrooms, two TVs, a living room with a pullman bed and a large private balcony. the grandson had a meltdown and dad went to the room. Champagne, custom selection of liquor (in the Norwegian Star and Norwegian Dawn), fruit, bottled water and sodas. We never did dinner in our room - well, except for teen boy who I think had room service dinner and then "real" dinner with us at least twice, but I won't count that! In the case of Disney, Concierge passengers also get access to some exclusive areas of the ship. Once they take a few folks aboard, that escort is no longer available for 10-20 minutes depending on the demands or issues that come up. [CDATA[ It is usable anywhere on the ship and as I have found out on my recent New England Canada cruise can be, used on shore with a limited range. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Bliss, and Norwegian Epic. Helps make restaurant, spa and shore excursion reservations. The "Royal Genie" is part butler, part concierge, and is only available to guests booked in a Star Suite on one of the line's 24 ships. Was at St. Johns Bay well over a mile from the ship and as a test used the. Another thing to consider doing is to fill out Hero cards for the workers. Guests booked in a Garden Villa receive six bottles of liquor along with unlimited mixers, garnishes, sodas and bottled still and sparkling waters. Cruise butler services vary from one cruise line to the next but generally speaking, your cruise butler is your single point of contact to make whatever you want happen. Both may be able to offer similar types of help such as assisting with booking dinner reservations or reserving seats for a show, the level of service is not the same. Onboard, you'll find a concierge at The Retreat, the special VIP areas of the ship -- indoor lounge and sun deck -- where only Concierge-level and suite passengers are allowed. Assists with priority access to tenders to shore. With two bedrooms, one with a king-size bed and walk in-closet and one with two lower convertible beds, there is plenty of space for the whole family. ft.*, you have space for up to eight guests. Perhaps you're poolside and decide you'd like to have lunch delivered to the suite, a quick call to your Butler makes that happen. Now, lets take a look at what its like to enjoy Butler and Concierge Service onboard Norwegian Cruise Line ships. Butler and Concierge are not included in the Daily Service Charge. Related: Are drinks packages worth the price? You're assigned a concierge preboarding, and you can tell him or her your preferences for onboard reservations 125 days in advance. A butler, on the other hand, is much more focused on your in-cabin experience. Or relish a quiet moment after the kids retreat to their room. For the ultimate luxurious experience aboard Norwegian Cruise Line (NCL) vessels prospective passengers should consider booking accommodations in Norwegian exclusive, The Haven. If you have the opportunity, try out a cabin category that offers the assistance of either or both types of crew members and then you can decide for yourself if access to them is worth the extra money. it was awesome. So how did you manage to shanghai the Concierge to escort you - maybe Platinum + + + ? All Rights Reserved. Look for the connecting stateroom icon. Tomorrow could be a plate of hand-made chocolates or a canap assortment. These staterooms range in size and in-room amenities and vary from ship to ship and class to class. Learn more. reservations; show reservations and seating and other technical management issues. These stories will help: A beginners guide to cruise line loyalty programs. Just be reasonable in your requests and expectations. NCL's Club Balcony Suite's new (bonus) amenities include pre-booking onboard dining and entertainment 125 days prior departure, room service (food-beverage delivery twice per cruise), free laundry service (1x bag) and pressing service (once per cruise), Welcome Aboard gift (1x bottle of sparkling wine). Butlers (and concierges) are generally not part of the pre-paid gratuities pool. -- with access to a private retreat where you can enjoy complimentary food and nonalcoholic beverages throughout the day. Will you find yourself enjoying a Concierge escort to the reserved Suites Only seating in the theater, or will you be trying your luck in the casino? The Deluxe Owners Suite with Large Balcony contains a large bedroom (sometimes two) with floor-to-ceiling windows, and a separate living and dining room area, and large balcony with lounge chairs. This is an extra service charge implemented fleetwide (including on the Norwegian Pride of America ship). Our butler brought a full breakfast to us every morning. However, a concierge won't be there in the morning to make sure you don't have any last min requests or to provide an umbrella for your excursion since there was an unexpected rainstorm overnight. If youve cruised with Norwegian, you know the cruise line offers plenty of opportunities to vacation your way. You will be able to leave a comment after signing in, By Here are a few threads that might help (some even with pics! The Haven promises exceptional customer service aboard Norwegian Cruise Line ships, luxurious accommodations, relaxing and exclusive spaces, and premium food options. Call me with your order and I will set up your room." The butler takes care of your needs INSIDE of the room - things like snacks delivered daily, full meals delivered to your suite (by request), taking care of the espresso/coffee machine. We were on a very port intensive itinerary with our two kids. I write this because there was one occasion when the Butler was attending to our meal in our room. Powered by Invision Community. This site does not include all credit card companies or all available credit card offers. Log in 1-866-234-73501-855-577-94891-877-288-30371-877-288-30371-877-474-2969 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog 14-Day Authentic Alaska - Northbound Cruisetour | Norwegian Cruise Line 14-Day Authentic Alaska - Southbound Cruisetour | Deck Plans | Norwegian Cruise Line The same cabin called 3 times. NCL advertises The Haven as an exclusive enclave "that has a number of white glove amenities along with 24-hour butler service and personal service of a concierge." We rarely use the phone - we normally talk to them in person or leave a note. The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. Each butler serving that special VIP area of the ship received formal training at the International Institutes of Modern Butlers. Use them, and reward as appropriate. Concierge service to help guests book their dining, entertainment and more with NCL. You did not book a suite. However, the generally accepted minimum is $10-15 per day. There is some crossover, of course, but that's the general delineation. So just curiousThanks again!!! While west coast cruises have fewer options than what you might find in the Caribbean for instance, the good news is that in recent years we've gotten some of the newest and most luxurious ships at sea visiting our waters. Much of The Haven has beautiful ocean views throughout for passengers to enjoy. Serve room service meals in your cabin or on your balcony. Home Company Locations Phoenix Concierge Services. The other thing that the Butlers will do is they will spend some time explaining to you the facilities and how the ship works. Butler service is an integral part of your experience when staying in one of the MSC Cruises Yacht Club suites on ships like MSC Seashore. 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Passengers in a suite outside The Haven enjoy butler service until 10 p.m. daily. Your personal stateroom butler will unpack your luggage, pick up your laundry, pour glasses of champagne upon your arrival and serve you in-suite afternoon tea. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. In addition to more spacious cabins and suites, Concierge passengers get upgraded amenities like down duvets, a pillow menu, robes and slippers and free Wi-Fi. Case in point: Norwegian Cruise Line offers butler service in The Haven suites. Another thought concierge is a joke because the restaurants are the only thing they do and if you don't make a reservation before you leave you eat in your room. This butler serves all of The Haven guests, and is more like a suite-wide concierge than a personal in-suite butler. We aren't in a room that has the Butler/Concierge, but just wanted to know for future reference what exactly it entailed. The Courtyard area has a mix of lounge chairs and seating for guests to enjoy. It was kind of neat. While cruise lines may deputize their concierges to do slightly different tasks, here are the sort of things you can expect a concierge to handle on your behalf. This suite type includes the ultimate spa stateroom experience with a king-sized bed, hot tub in-room, oversized waterfall shower with multiple body spray jets, unique spa decor, and is located near the Mandara Spa and Fitness Center for easy access. Similarly, they can't make the ships stay in port longer or travel faster to the next destination. Royal Caribbeans CocoCay versus MSCs Ocean Cay, which is better? Others have both, but they are only available to passengers in certain cabin categories (usually concierge- or suite-level accommodations for which you pay an upgraded cruise fare). With up to 6,694 sq. Improve earnings, maximize rewards and track progress toward dream trips. If you forget let say your jacket and your in the theater you call your butler. Windstars 2023/24 Middle East program kicks off in November. This website uses cookies. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. We had decided last minute we wanted to do one of the specialty restaurants, the only times open were late. On port days your Concierge will arrange for you to be escorted to the gangway for an express exit, bypassing all the lines of guests waiting to disembark. We did tip him as he did his duties as he should but we tipped the room steward a lot more!! Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Then watch the moonlight dance on the waves from your private terrace. 11 extra charges on cruise ships that will drive you nuts and what to do about them, 21 tips and tricks to make your cruise go more smoothly, Inside Regents new $11,000-a-night super suite, The 9 best cruise ship steakhouses and steak-serving restaurants, Cruise ship restaurant nirvana: The 7 best meals at sea, 12 best cruises for people who never want to grow up, The best Caribbean cruises for every type of traveler, Do Not Sell or Share My Personal Information. Some of The Haven staterooms are not actually located inside The Haven complex, some are located in other areas of the ship, however all guests staying in a stateroom designated as part of The Haven will have access to all of the exclusive Haven venues and amenities. Evening turndown service of guests beds. Last cruise. No balcony on Norwegian Dawn and Norwegian Star. *Square footage and stateroom configuration and capacities vary by ship. Not only will you have access to all the ship has to offer, you'll enjoy the personal service of a concierge and 24-hour butler throughout your entire stay. Draw a bath with bubble bath or flower petals. Mini-bar and premium coffee machine (capable of making coffee, espresso, and cappuccinos). TPG values it at $1,600. In all three cases that I have been in a suite the Butler did the escorting - the Concierge. This includes classicly-styled professional english butlers on Silverseas to a more fun and modern Royal Genie on a Royal Caribbean cruise. *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. The Maite'd was appalled and informed us.the butler will do that. In the envelope are special luggage tags (I will discuss this next) and a letter requesting any special requests. Sparkling wine, bottled water, and fruit on embarkation day (available to 2-Bedroom Villa, Courtyard Penthouse, Spa Suite, and Penthouse stateroom guests). What You Get: Passengers sailing in The Haven and full suites have a 24-hour butler at sea, but the VIP treatment begins before priority embarkation: The shoreside concierge desk ensures your dining and entertainment, shore excursions, and spa and salon appointments are arranged in advance. I would have found that to be unacceptable too. Compare the cost in points or miles to cash, and see which option is best. She's trailed an orca pod from a skiff in Alaskas Inside Passage, had an allergic reaction to a cheetah she met at a South African rehabilitation center and hiked the Borneo rainforest to glimpse orangutans in the wild and she's written about it all. No. //
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