The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. DoNotPay can be by your side during the process and help you sue any company in small claims court. Customers can keep their credits if they like. For customer support people can visit their help topics to search for answers to questions or browse popular topics. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. In other words, when it can be too late to get a refund. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Ticketmaster for Ever. How do we request the refund? The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. To reach Customer Support call 1-866-788-2482. Danielle is the author of this solution article. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. See detailed StubHub customer service rankings, employee comments and much more from our sister site. From everything weve seen, the StubHub customer support is quite thin, to say the least. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. If your payment is pending, well cancel the payment. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. They're upset StubHub is refusing to . To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Copyright 2020 Scripps Media, Inc. All rights reserved. DoNotPay records the details of your purchase to boost your chances of winning the refund. . Another way you might reach the company is by sending them an email. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. I been buying and selling for 12 years with them. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." Let us teach you the major money lessons you NEED to know. Customer service all the way to your seat, 2000-2022 StubHub. To reach customer support call 1-866-788-2482 Find contact information here. After the switch, you will enter the email address you use to access the community in order to reset your password. And 2 hours before the game I had no listings active. We will process the refund to your original payment method within 5 days. All Rights Reserved. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. A Personal Loan can help you mitigate losses and get back on track. We'll do our best to get back to you in the next 24 hours. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. She came back and said I'm refunding your money butand then starts fighting with me again. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. The April 25th show was canceled due to COVID-19. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. There Application crashes. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. All you need to do is follow these short steps below: Voil! The cash refund will be issued by May 31, 2021 and will. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. I think I'm golden and I made my sale. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can Postponed events may not be eligible for refunds. Customer service all the way to your seat, 2000-2022 StubHub. The seller would net $85.. Contact us United States and Canada. Your California Privacy Rights / Privacy Policy. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. New Yorkers, however, are in luck. I was only given the option of the credit and the event was in CA. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Marrali just wants her money back, and she's not the only one. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. StubHub changed its refund policy about a month ago. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. We just sent you a welcome email. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. Louisiana Stubhub said they have the seats were listed until a hour past kickoff. Learn more about how we make money. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. Combined with viagogo, we now span 90+ countries around the world. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Your refund will be processed to the payment method used at the original time of purchase. Lets dive into it right away. Who do I contact? StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. What Happens If I DonT Pay National Insurance Contributions? We do still love going to events and want buying tickets online to be easy and safe. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. 1.866.788.2482. Dollar Scholar Asks: Why Can't the Government Just Print More Money? Horrible customer service. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. Enjoy! please contact StubHub US Customer Service at 1.866. Ads by Money. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. See if youre using the right email and password. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. https://money.com/stubhub-refunds-covid-19-cancellation/. I have been trying to purchase tickets for over a week now. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. How to Contact StubHub for fraudulent tickets. Depending on where you live and how you got the tickets, you may be due a cash refund. How do I contact StubHub for a refund? What Is Public Liability Insurance For A Wedding? Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. "If you have tickets to a show that is postponed, you will be able to select your refund . It is possible to request a refund on a purchased StubHub ticket manually. How to request an event on the StubHub website. Find the sale. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. You can reach the corporate office at 415-222-8400. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Reply anytime to let us know how we can improve. We have a great help article here which provides the steps to list these Mobile Transfer tickets. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. You never know when you might find yourself financially strapped - the good news is you have options. Thanks SO much! The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. New Jersey If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. Clear your Internet browsers cookies and cache. "The return of live events, the input of customers, partners, and regulators, and the . "The return of live events, the input of customers, partners, and regulators, and the . DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. StubHub offersthe retroactive refunds because the live events industry is opening back up. The company does have something they term FanProtect Guarantee in its User Agreement. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. Enter your gift card PIN in the PIN field when prompted. They are printed with duplicate. No. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Does StubHub have live chat? Pennsylvania Remember, your order is covered by our FanProtect Guarantee." This watermark prevents others from copying them. Check out the table below to see the best alternatives to StubHub. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Bradley R. Hightower. where can I go to use activate the voucher so I dont lose that as well. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. All rights reserved. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. We cant contact them and ask them to lower their prices. Apply your StubHub balance during checkout on your next purchase. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Hurry up and access DoNotPay from any web browser to check out everything we offer. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. It is now November - this is ridiculous. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. This material may not be published, broadcast, rewritten, or redistributed. This number worked fantastically, and I got all I needed accomplished! Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. Help us improve this article with your feedback. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Make sure your email address is spelled correctly. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. How do I contact StubHub for a refund? Ticketmaster will be the only place selling VIP Tickets though. incommand rv system troubleshooting, dave and jenny marrs location,
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