Reddit and its partners use cookies and similar technologies to provide you with a better experience. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. An incident number or report from the Police or relevant traffic authority. What should I do? Years ago I did a few days temping at Tiketek. means a requirement to move address imposed on. Might be worth looking into? A copy of the travel warning from the Government Agency. Simply do not try to contact them in any way shape or form.Worst customer service. I was certainly given the runaround by others who I had dealt with. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Sell tickets directly from your Ticketek Account. Attendance at business meetings and business travel. NEVER NEVER again. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. I am trying to buy tickets but it says unable to lock the ticket. Sell tickets directly from your Ticketek Account. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! A doctor cannot be You or a member of Your family. I will never purchase anything with you again. Zero stars, uselessly run, waste of a time company. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Our integration means you can list tickets for resale directly from your Ticketek account. They need a better system and more staff it seems. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Ticketek Australia you're a pathetic poor excuse for a company. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Like. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Ticketek wastes YOUR TIME like it doesn't matter. I tried calling, emailing before the show, had I had a response we would have made the show. Suncorp Stadium It's the result of a monopoly. Please also read the General Conditions of Refund. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. How totally useless. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Abusive partner? Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Where You have not been physically examined by a Doctor prior to the date of the Booking. Any vehicleYouplan to use during theBooking. Times are approx. Ticketek Marketplace (marketplace.ticketek.com.au). Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. All Theatres and productions and sporting events should seek alternative partners. Conditions that are unpredictable and the event is more than two months in the future. It's criminal and needs serious investigation. Confirmation that the document cannot be replaced in time for the Booking. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. As it got closer to Christmas I started to worry, as they were to be presents. Safe, Fast and Verified Verification can help ensure real people write reviews about real companies. (Receipt required for Doctors note refund up to 50 or equivalent). means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Adverse weather with no Government Agency warnings not to travel. We use dedicated people and clever technology to safeguard our platform. Further details in the disclaimer. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Check to see if they have an online lodge system. There is no phone number, only an email which does not get answered. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. They ended up rejecting my application for a refund and closing it down entirely. Can I use a Ticketek gift card or voucher? A copy of the letter requiring Jury Service. Never ever again. ProductReview.com.au has affiliate partnerships. Easy as. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Any reason for refund must not be foreseeable at the time. Absolutely appealing customer service!!!!! if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. I would and do prefer not to use their services. The call centre shut the phone to the customer's face.. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Can never get a refund on tickets and/or speak to someone within Ticketek. It goes against our guidelines to offer incentives for reviews. The only reason people buy tickets from Ticketek is they have no other choice. This is such scummy conduct. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. They agreed I shoudl get a refund, then asked for my account details for the refund. Cool, just upload a goddamn police report. Therefore, it's impossible to speak to an actual person. Any temporary relocation for work must be for a period of at least 3 months. A copy of the travel warning from the Government Agency. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Sick relative? Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Its a disgrace. Where You are the business owner or registered Director, or a member of Your family is. is cancelled or postponed by the provider. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Why is your site permanently unavailable. are the business owner or registered Director, or a member of. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Safe, Fast and Verified Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Are Refundable tickets offered on Gift Voucher sales? Any vehicle You plan to use during the Booking. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). means an unforeseen circumstance completely outside. If they mean no-shows, then so be it. I will NEVER buy tickets from this company again! Anyone can write a Trustpilot review. For many, international travel is back on the cards. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. means the unforeseen change of the date of an examination that. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Released a technology that is fully flawed just like the rest of the governing bodies around the world. Safe, Fast and Verified Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Fire A report from the fire service and/or police. Download the Ticketek App & add your ticket to your wallet now. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Voluntary relocation or where you are changing employer for a new role. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Travelling can be a huge expense, which is why its normal to try to score savings when you can. If there is a financial failure of any Transport provider. What to do?? The office was just as bad as the ticket fees would have you believe. This is not an insurance policy. What is the Ticketek Marketplace Terms and Conditions for? Attendance at business meetings and business travel. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Appalling service. You'd think that but I had the same shitty experience with them on this front. Ticketek is selling for the following venues only. No reply emails or any form of communication. She made time to help & sort out the transfer of tickets to this area. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. , please contact the Customer Service team directly for further advice about your Refund. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. What happens to my money when I buy a ticket? I reported the scam to my credit card provider! This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Anyone has experience getting refunds from them or have advice on what I should do here? Safe, Fast and Verified Can I purchase multiple orders in one transaction? Budjerah: 6:00 6:30pm Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Why does Ticketek Marketplace charge fees? Was given tickets for Ed Sheeran concert as a gift. To read more about Covid-19 please visit our dedicated page here. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Sell tickets directly from your Ticketek Account. Find out how we combat fake reviews. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. An incident number or report from the Police or relevant traffic authority. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Press question mark to learn the rest of the keyboard shortcuts. But the thing is, they didn't. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? etc. I find the app difficult to navigate. Youmade an unsuccessful request for annual leave for the date of theBooking. They gave me specific number to call to move tickets. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. How insensitive is that. Any translation of this document from English is for assistance and information only. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. A copy of a notice from the examination body, school, college, university confirming the change of date. Fuck that, what a joke of an optional extra. Lost a baby recently? Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? i spent 2 hours online and still didn't manage to secure tickets. means cancellation or significant delay of flight(s) which. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Then I looked on Trustpilot at their reviews and really started to worry! The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! I sent a message via the website and got the pdfs a day or so later. etc.WHERE IS THE ACCOUNTABILITY? Just fake a doctors note, cant imagine they review them too carefully. Stick to Ticketmaster. Where the examination is being provided by a commercial business (not by an educational board). This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Attend participate in, take part in, use, or be present at. Seven tries before I finally got my second choice of seats. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Just upload its fucking DEATH CERTIFICATE. There is no phone number, only an email which does not get answered. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Do I need any special hardware or software for print at home tickets? )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Automatic Refunds I received an error message after purchasing tickets. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Doors Open: 5:00pm 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Why are there multiple listings for the same event at different prices? I couldn't return to where I was, no progress, the booking system repeated itself, etc. IMPORTANT Any translation of this document from English is for assistance and information only. Please also read the General Conditions of Refund. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. So sorry. to then often have to go to their desk at the venue to follow up the issues. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Why is this company even allowed to operate?????? Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Buy guaranteed tickets for sold out events at a fair price. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Wife tested positive on 13th. Safe, Fast and Verified Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I
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