You will get a check in the mail at the address you provide. f (Some limitations may apply.) endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream If you forget to tag on and/or off, you will be subject to citation. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. What should I do if my card is lost or stolen? You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. /Tx BMC Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. I'd calculate your estimated usage and only put that amount on the card. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. Orders will not load if your Clipper card balance is negative. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? We recommend that you do. Your Clipper card will not be returned to you. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. All rights reserved. 0.749023 g Directions to Zide needed from Union Square. Due to observed delivery issues this is a less secure option. Learn More To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. For faster replacement, you also can pick up your replacement card at an in-person service location. How can I manage the account on their behalf? Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. New. f Registering your card protects your card balance and allows you to set up an online account. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. 0 0 10.1455 10.364 re (For example in NYC one can buy MetroCard at the airport without a fee.) /Tx BMC The Go Pass is valid for thecalendar year: from January 1through December31. Then take a long joy ride on Caltrains. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Q&A: Highway 101 express lanes opened Friday. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. Riders have 2 options for getting a refund: endstream endobj 185 0 obj <. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream Phone. Choose to stay logged in or to log out. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. Visit our VTA Smart Pass page for more information. Phone. Key Clipper information translated to Spanish. Mail the ticket(s)toBART's Treasury Department. /Tx BMC Key Clipper information translated to Spanish. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Refund will be given as Returns shipping; 14 days: Money Back: . 7) d"W0%Q T What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. And Metro card. PDF Clipper Cancellation Form PDF Clipper Cancellation Form E\i\\ My spouse, relative, or close friend needs help managing their registered Clipper card. Eventually, we got the refund. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. I only pray theyre still there. Choose to stay logged in or to log out. Otherwise, you will be logged out automatically. Account Management | Clipper H*2T0T3415Rf& Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. H*2T0T341f& endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. Station Agents can also provide pre-addressed envelopes to Treasury. A Station Agent canhelp process a ticket refund request. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " EMC If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . It is available for free to eligible university, and hospital employees. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Location of mushroom dispensaries in Oakland? The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream Add only that total amount to your card. Ticket Refunds. If your card is registered, contact us so we can block your card from further use. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. BART will also refund full unused paratransit ticket books. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. E\i\\ It is not available to students or postdoctoral scholars at this time. f For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. Account Management | Clipper Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. How would you improve Clipper? But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. E\\y\F@B.DHR!"g/ Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. safe parking at hotels near Oakland Airport?? Refunds are subject to the fees in Section 10. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. Your session is about to expire due to inactivity. Paper tickets balances cannot be transferred onto a Clipper card. How can I manage the account on their behalf? But nobody did. Ferry Fares & Payment | Golden Gate Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream For more information, including fines, please see Caltrain's fare evasion policy. I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. for more info). There is a $5 fee for this service. endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream You can add value, see what's on your card, and see recent transactions. Tab will move on to the next part of the site rather than go through menu items. However, each Go Pass user will only get two replacements per calendar year. How can I cancel my card and get a refund? Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . Other readers wrote of similar fears and refund frustrations. HD 0UR K(EP%xg:#6(=VU-zTqwn?p FAQ | WageWorks o Visa . In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream A reader in a prior column thought $300 had disappeared from an account. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. o Discover . Registering your card protects your card balance and allows you to set up an online account. /Tx BMC A reader in a prior column thought $300 had disappeared from an account. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* 0.749023 g Be sure to review the paper ticket fare chart at the station. E\\y\F@B.DHR!"g/ As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Someone else may be able to use it. What should I do if my card is lost or stolen? Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. EMC EMC E\\y\F@B.THH!*o* Learn more about our privacy policy. Fares are for one-way travel. Visit the Go Pass eligibility page for more information. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. For faster replacement, you also can pick up your replacement card at an in-person service location. If this happens at any time, please call Clipper at 877.878.8883 for a refund. Your session is about to expire due to inactivity. Cash value is NOT required and should NOT be deducted when you use an active Go Pass. Log in to your profile to sign up for occasional updates. If you have a Go Pass on one of these cards, please contact our office for a replacement card. Otherwise, you will be logged out automatically. PDF Defective Card Form BART will refund tickets with a remaining value greater than $1.00. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. Pay it forward. endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Is it possible to withdraw the cash balance from a Clipper Card - Quora H*2T0T3415Rf& endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream REFUNDS. /Tx BMC A: No. As others have said, you can get it on the Clipper phone app for free. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. But the other way is get you $$ back is to understand why they charged $3 in the first place. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Agreement | Clipper EMC Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. Any suggestions, or is this another way for a government-backed agency to abscond with my money? In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. 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One beep means you have tagged on, and two beeps mean you have tagged off. Will the toll lanes reduce traffic jams? People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. 0 0 10.146 10.364 re f Yes, you can manage your account using the Clipper app and in your mobile wallet. f Transit pass refunds are subject to transit agency approval. For three bucks, just consider it a cheap souvenir. Key Clipper information translated to Chinese. For more information, call the BART Treasury at (510) 464-6841. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. $16.99 10% off. Credit Card Type (check one): o MasterCard . Minimum monthly payments are required. Authorize payment below. /Tx BMC EMC /Tx BMC With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. Left and right arrows move across top level links and expand / close menus in sub levels. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. EMC No service to Chase Center atthis time,stay tuned for updates. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. However, money added since then does not show on the account, as weve not used the cards. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Donations of tickets with unused value of less than $1 can be made to local non-profits. For more information, please refer to our pre-tax payroll deduction web page. EMC USF does not issue refunds for a lost commuter subsidy. If you forget to tag on and/or off, you will be subject to citation. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Warriors Ferry / Chase Center Service Clipper is the recommended fare payment method and offers ferry customers a discounted fare. BART to stop selling all discounted magnetic tickets on December 31 Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. H*2T0T341f& To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream
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